German-Speaking Sales & Admin Specialist

Workshop Recruitment; Sunbury-on-Thames; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Healthcare

Pension

Life assurance

Income protection

On-site parking

Job summary

Workshop Recruitment is seeking a German-speaking Customer Service Administrator to support its EMEA operations from Sunbury on Thames. The role focuses on order processing, quotations, shipment tracking and accurate ERP data entry to keep UK and German customers satisfied.

With 2+ years in customer service or admin and fluent German, you will coordinate with SAP/Salesforce, update records, monitor deliveries and provide compliant documentation.

Qualifications

• 2+ years experience in customer service, administration or data entry.
• Fluent in German language.
• Demonstrate excellent attention to detail and numerical accuracy.
• Possess strong written and verbal communication skills.
• Deliver a professional and customer-focused service.
• Be confident learning ERP and CRM systems such as SAP and Salesforce.
• Manage multiple administrative tasks accurately and efficiently.
• Work effectively within a collaborative customer service environment.
• Knowledge of shipping processes or carrier portals such as DHL or UPS advantageous.

Responsibilities

• Process customer orders, sample requests and internal orders accurately.
• Prepare standard customer quotations and maintenance contract quotations.
• Monitor shipments and provide proactive delivery updates to customers.
• Support delayed or rerouted shipments and prepare dispatch documentation.
• Create and maintain accurate customer information within the ERP system.
• Assist with routine pricing and database updates.
• Provide customers with relevant compliance, quality and product certificates.
• Maintain accurate records and complete daily administrative workflows.

Skills

German language

Customer service

Attention to detail

Communication skills

ERP/CRM experience

SAP

Salesforce

Data entry

Tools

SAP

Salesforce

Job description

Workshop Recruitment is seeking a German-speaking Customer Service Administrator to support its EMEA operations from Sunbury on Thames. The role focuses on order processing, quotations, shipment tracking and accurate ERP data entry to keep UK and German customers satisfied.

With 2+ years in customer service or admin and fluent German, you will coordinate with SAP/Salesforce, update records, monitor deliveries and provide compliant documentation.