UK Enterprise Key Account Manager - E-commerce SaaS Growth

Base.com; Brighton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Full-time salary + bonus

Job summary

Base is seeking a Key Account Manager to build and maintain relationships with Enterprise clients and manage a diverse portfolio. You will deliver high-quality customer service, troubleshoot issues, and drive adoption of our SaaS e-commerce platform.

You will join an internationally growing team, working in a dynamic environment with independence and opportunities for long-term cooperation. Fluency in English is essential. This role offers hybrid work and a competitive compensation package.

Qualifications

• Minimum 2 years of experience in Account Management or Customer Success roles.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a strong commitment to client satisfaction.
• Experience in the e-commerce and/or SaaS industry is a plus.
• Proficiency in English.

Responsibilities

• Building and maintaining long-term relationships with Enterprise clients.
• Providing comprehensive customer service for Enterprise accounts, including troubleshooting and technical support related to our product.
• Managing a dedicated client portfolio.
• Proficiency in using various e-commerce systems and tools.

Skills

Enterprise SaaS

Account Management

Customer Success

Communication Skills

Independent Working

English Proficiency

Tools

E-commerce platforms

Job description

Base is seeking a Key Account Manager to build and maintain relationships with Enterprise clients and manage a diverse portfolio. You will deliver high-quality customer service, troubleshoot issues, and drive adoption of our SaaS e-commerce platform.

You will join an internationally growing team, working in a dynamic environment with independence and opportunities for long-term cooperation. Fluency in English is essential. This role offers hybrid work and a competitive compensation package.