Key Account Manager UK

Base.com; Brighton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Full-time salary + bonus

Job summary

Base is seeking a Key Account Manager to build and maintain relationships with Enterprise clients and manage a diverse portfolio. You will deliver high-quality customer service, troubleshoot issues, and drive adoption of our SaaS e-commerce platform.

You will join an internationally growing team, working in a dynamic environment with independence and opportunities for long-term cooperation. Fluency in English is essential. This role offers hybrid work and a competitive compensation package.

Qualifications

• Minimum 2 years of experience in Account Management or Customer Success roles.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a strong commitment to client satisfaction.
• Experience in the e-commerce and/or SaaS industry is a plus.
• Proficiency in English.

Responsibilities

• Building and maintaining long-term relationships with Enterprise clients.
• Providing comprehensive customer service for Enterprise accounts, including troubleshooting and technical support related to our product.
• Managing a dedicated client portfolio.
• Proficiency in using various e-commerce systems and tools.

Skills

Enterprise SaaS

Account Management

Customer Success

Communication Skills

Independent Working

English Proficiency

Tools

E-commerce platforms

Job description

Join Base – global leader revolutionizing e-commerce!

We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. All of this is thanks to our passion for innovation and the use of modern technologies. We operate globally, partnering with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, and our international team of experts works in Poland, Europe, the Americas, and Asia.

We are proud of our spectacular growth – we're more than just another tech company. As one of the fastest-growing platforms in the industry, we've seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovation

That's why we are looking for you for the Key Account Manager position!

If you are passionate about e-commerce, want to have a real impact on the global market, and become part of this exciting journey, then this is the perfect place for you. By joining us, you will gain the opportunity to work in a dynamic environment where your ideas will matter, and your work will directly contribute to the success of thousands of sellers. You will be part of an international team, working on global solutions and developing in a culture that emphasizes collaboration and the support of talent.

Sounds interesting? If you feel this is a challenge for you and want to continue conquering the e-commerce market with us,

• Expert knowledge of the Base product or similar SaaS e-commerce platfor
• Minimum 2 years of experience in Account Management or Customer Success roles
• Highly developed communication and interpersonal skills
• Excellent work organisation and the ability to work independently
• Customer-centric mindset with a strong commitment to ensuring client satisfaction
• Experience in the e-commerce and/or SaaS industry is a significant plus
• Proficiency in English

Responsibilities

• Building and maintaining long-term relationships with Enterprise clients
• Providing comprehensive customer service for Enterprise accounts, including troubleshooting and technical support related to our product
• Managing a dedicated client portfolio
• Proficiency in using various e-commerce systems and tools

• Own product - we decide how we want to develop
• Joining an organisation in a phase of rapid growth
• A lot of independence
• Hybryd work
• Long-term cooperation
• Full Time / Salary + Bonus