UK Cybersecurity Customer Success Manager

Cyberint, a Check Point Company; United Kingdom; Presencial; GBP 50.000 - 70.000; Jornada completa

Descripción de la vacante

Cyberint, a Check Point Company, is seeking a Customer Success Manager based in the UK. This role focuses on managing the entire customer lifecycle from onboarding to renewals while ensuring client satisfaction and value realization.

The ideal candidate will have at least 6 years in customer-centric B2B roles, a deep understanding of cybersecurity, and proven experience in fostering client relationships. This is a chance to contribute to enhancing cybersecurity solutions.

Formación

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of experience as a Customer Success Manager or equivalent.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity and related domains.
• Proficiency in English is essential.

Responsabilidades

• Oversee the customer lifecycle, from onboarding to renewals.
• Serve as liaison for clientele in the UK, ensuring satisfaction.
• Champion customer interests within the organization.
• Lead customer engagement initiatives to emphasize value.
• Cultivate relationships, fostering business growth.
• Spearhead internal process enhancements based on customer needs.
• Gather and channel customer feedback within the framework.

Conocimientos

Customer-centricity

Understanding of cybersecurity

Relationship building

Account management

Communication skills

Educación

Bachelor’s degree in engineering or relevant discipline

Descripción del empleo

Cyberint, a Check Point Company, is seeking a Customer Success Manager based in the UK. This role focuses on managing the entire customer lifecycle from onboarding to renewals while ensuring client satisfaction and value realization.

The ideal candidate will have at least 6 years in customer-centric B2B roles, a deep understanding of cybersecurity, and proven experience in fostering client relationships. This is a chance to contribute to enhancing cybersecurity solutions.