Cybersecurity Customer Success Associate| Growth & Renewals

SecurityHQ; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

A global cybersecurity company is seeking a Customer Success Associate to manage relationships across multiple accounts. This hybrid role involves ensuring client satisfaction, driving renewals, and identifying growth opportunities. Ideal candidates have 1-3 years of experience in customer success with strong communication and problem-solving skills, along with familiarity with cybersecurity concepts such as SIEM and EDR. Join a dynamic team at a leading cybersecurity firm dedicated to engineering innovative solutions.

Qualifications

• 1–3 years’ experience in Customer Success or Account Management within the Cyber space.
• Experience supporting renewals and structured success planning in the Cyber space.
• Familiarity with cybersecurity concepts such as SIEM and EDR.

Responsibilities

• Acting as the main point of contact for assigned accounts.
• Understanding client goals and creating tailored success plans.
• Supporting Quarterly Business Reviews with insights.
• Building and executing renewal strategies.
• Spotting upsell and cross-sell opportunities.

Skills

Strong communication skills

Confidence in executive-level conversation

Problem-solving

Proactive attitude

Tools

SIEM

EDR

Job description

A global cybersecurity company is seeking a Customer Success Associate to manage relationships across multiple accounts. This hybrid role involves ensuring client satisfaction, driving renewals, and identifying growth opportunities. Ideal candidates have 1-3 years of experience in customer success with strong communication and problem-solving skills, along with familiarity with cybersecurity concepts such as SIEM and EDR. Join a dynamic team at a leading cybersecurity firm dedicated to engineering innovative solutions.