Cyber Security Manager: Customer Success & Incident Lead

Webhosting; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Telefónica Tech UK&I hub seeks a Cyber Security Manager to act as the trusted operational partner for enterprise customers using managed cyber security services. You’ll own service governance, customer success and major incident coordination while driving continual improvement and ensuring exceptional service delivery.

This role covers SOC, SIEM, MDR, EDR/XDR, vulnerability management and threat intelligence services, with a focus on translating security data into actionable business insights

Responsibilities

• Act as the primary customer contact for managed cyber security services.
• Lead service reviews, governance meetings and operational forums with technical and executive stakeholders.
• Ensure services are delivered in line with contractual commitments, SLAs and customer expectations.
• Translate complex security data into meaningful business insights, recommendations and executive reports.
• Drive Customer Success Plans and Continuous Service Improvement initiatives.
• Monitor service performance across SOC, SIEM, MDR, EDR/XDR, vulnerability management and threat intelligence services.
• Coordinate the response to major security incidents, managing communications, escalations and stakeholder engagement.
• Identify security risks, trends and opportunities to improve customer security maturity.
• Partner with technical, commercial and solution teams to enhance service quality and customer outcomes.

Job description

Telefónica Tech UK&I hub seeks a Cyber Security Manager to act as the trusted operational partner for enterprise customers using managed cyber security services. You’ll own service governance, customer success and major incident coordination while driving continual improvement and ensuring exceptional service delivery.

This role covers SOC, SIEM, MDR, EDR/XDR, vulnerability management and threat intelligence services, with a focus on translating security data into actionable business insights