UK Customer Service Supervisor - Aviation Ground Ops Lead

Swissport International AG; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aviation services company in the United Kingdom is looking for a Customer Supervisor to lead frontline teams in delivering excellent customer service. The role involves coordinating team activities across check-in, boarding, and baggage handling, while ensuring compliance with safety and operational standards. Candidates should have experience in aviation, flexibility to work various shifts, and a commitment to team development. The position offers a dynamic work environment focused on continuous improvement and customer satisfaction.

Qualifications

• Experience working in aviation, ideally in an airside operational role.
• Fluent spoken and written English; additional languages beneficial.
• Flexible to work on various shifts including weekends and holidays.

Responsibilities

• Lead the customer service team to deliver great experiences.
• Monitor workforce resources and control overtime payments.
• Conduct team briefings and performance feedback sessions.
• Ensure compliance with safety and security protocols.

Skills

Customer service excellence

Leadership and team coordination

Communication skills

Flexibility and adaptability

Job description

A leading aviation services company in the United Kingdom is looking for a Customer Supervisor to lead frontline teams in delivering excellent customer service. The role involves coordinating team activities across check-in, boarding, and baggage handling, while ensuring compliance with safety and operational standards. Candidates should have experience in aviation, flexibility to work various shifts, and a commitment to team development. The position offers a dynamic work environment focused on continuous improvement and customer satisfaction.