UK Aftersales Performance Lead — Dealer Network

Nissan Motor Corporation; Maple Cross; On-site; GBP 45,000 - 65,000; Full time

Job summary

Nissan Motor GB in the UK is seeking an experienced Aftersales Manager to lead a network of 21 dealers in the southern region and drive efficiency across aftersales operations. You will deliver dealer turnover for parts, accessories and loyalty products, manage reporting cycles, and coach dealership teams to improve performance.

This field-based role requires travel and a full UK driving licence. You will work closely with Senior Management and HQ to align strategy with market opportunities and

Qualifications

• Demonstrable experience in a similar role working closely with dealers and KPI deliverables driven performance.
• Comfortable meeting and presenting to individuals at all levels of the organisation.
• Confident user of MS Excel and PowerPoint, able to assimilate data and translate results into operational reports.
• Field based role with travel across the UK; full UK driver's license required.
• Ideal for professionals in a dealer network moving into an OEM position.

Responsibilities

• Deliver performance for dealers across a range of key metrics including: Customer quality, parts & accessory sales turnover, service retention, loyalty product sales targets, Retail hour growth, aftersales staff development.
• Manage Dealer dispersion through the Aftersales Balanced Scorecard, identifying Dealers in Fall Down and Escalation; implement action plans and coaching.
• Track and influence progression of bonus achievement vs targets.
• Weekly forecast of aftersales turnover performance for each Dealer/Group and submit to HQ.
• Gain the support and focus of Senior Dealership Management to opportunities and issues within Aftersales and action plans.
• Promote Nissan associated business products and Aftersales campaigns.
• Promote and ensure achievement of QVOC‑A objectives via Customer Quality action plans.
• Assist with Capacity Planning Management to right-size businesses for opportunities.
• Interpret daily and monthly central reporting to identify zone trends, risks and opportunities and translate into actions.

Skills

Dealer KPI experience

Presentation skills

Excel & PowerPoint

Travel willingness

Tools

MS Excel

PowerPoint

Job description

Nissan Motor GB in the UK is seeking an experienced Aftersales Manager to lead a network of 21 dealers in the southern region and drive efficiency across aftersales operations. You will deliver dealer turnover for parts, accessories and loyalty products, manage reporting cycles, and coach dealership teams to improve performance.

This field-based role requires travel and a full UK driving licence. You will work closely with Senior Management and HQ to align strategy with market opportunities and