Senior Aftersales Leader - North West Auto

Venatu Consulting Ltd; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Company car

Laptop

Additional benefits package

Senior leadership responsibility

Direct reporting to Directors

Influence on a large aftersales op

Job summary

Venatu Consulting Ltd is seeking a Senior Aftersales Manager for a large automotive operation covering Manchester and Liverpool. You will lead Service, Parts, Bodyshop and Warranty, driving profitability and high service standards.

The role reports to Directors and offers senior leadership responsibility with significant influence over an extensive aftersales operation. The role requires substantial automotive aftersales management experience in high-volume environments, with a hands-on,

Qualifications

• Senior Aftersales management experience in large dealership or dealer group.
• Experience managing high-volume aftersales operations.
• Knowledge of Service and Parts; Bodyshop and Warranty advantageous.
• Strong commercial awareness with profitability focus.
• Proven leadership and people-management skills.
• Hands-on leadership with resilience to drive change.
• Ability to coach and develop managers and teams.
• Passion for developing people and high-performing teams.

Responsibilities

• Lead Service, Parts, Bodyshop and Warranty functions.
• Oversee overall aftersales performance, profitability and standards.
• Drive departmental efficiency, productivity and commercial performance.
• Identify opportunities to improve processes, customer experience and profitability.
• Lead, coach and develop management teams.
• Set clear performance expectations and ensure accountability.
• Analyze departmental performance and implement improvements.
• Collaborate with senior leadership to support business objectives.
• Maintain high levels of customer satisfaction and retention.
• Foster a positive, high-performance culture in aftersales.

Skills

People management

Leadership

Commercial awareness

Aftersales management

Mentoring

Coaching

Change leadership

High-performance teams

Job description

Venatu Consulting Ltd is seeking a Senior Aftersales Manager for a large automotive operation covering Manchester and Liverpool. You will lead Service, Parts, Bodyshop and Warranty, driving profitability and high service standards.

The role reports to Directors and offers senior leadership responsibility with significant influence over an extensive aftersales operation. The role requires substantial automotive aftersales management experience in high-volume environments, with a hands-on,