Aftersales Growth Coach for Dealer Networks

DEKRA UK Management; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car allowance

Job summary

Daimler Truck UK Limited is seeking an Aftersales Dealer Development Coach to join the aftersales improvement programme. You will provide coaching across the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.

This role requires influencing change at all levels to achieve programme aims, KPIs and ROI, with responsibilities across workshop operations, dealer staff training, and effective use of DMS and related systems.

Qualifications

• Experience in performance management within automotive aftersales.
• Strong change management and coaching skills.
• Able to train and coach dealer staff and management to adopt new processes.

Responsibilities

• Liaise with DTUK Project Manager and stakeholders to deliver outcomes.
• Identify, report and resolve process failings and concerns.
• Create realistic and achievable implementation plans and coach teams.
• Support effective use of integrated DMS and manufacturer systems.
• Drive sustained process and behavioral change across dealer networks.

Skills

Performance management

Change management

Coaching and training

Stakeholder engagement

Analytical mindset

Effective communication

Tools

DMS systems knowledge

Job description

Daimler Truck UK Limited is seeking an Aftersales Dealer Development Coach to join the aftersales improvement programme. You will provide coaching across the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.

This role requires influencing change at all levels to achieve programme aims, KPIs and ROI, with responsibilities across workshop operations, dealer staff training, and effective use of DMS and related systems.