Ubuntu/Linux Cloud Support Engineer — London Office

Canonical; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Team sprints in person

Learning budget USD 2,000 per year

Bi-annual compensation review

Recognition rewards

40 days annual leave

Maternity/Paternity leave

Wellness program

Travel to new locations with Priority 

Job summary

Canonical in London is seeking a customer-facing technical support engineer. You will engage with customers remotely and on-site, resolving Linux-based issues and guiding them through engineering timelines.

You will also document knowledge base articles and contribute to open-source advocacy. Based in our London office, you will collaborate with internal engineers, support teams, and regional peers to deliver high-quality, empathetic service.

Qualifications

• Excellent written and spoken English with clear communication of technical concepts.
• Strong customer-facing skills and empathy in high-stakes situations.
• Academic track record in high school and university.
• Undergraduate technical degree or a compelling alternative path.

Responsibilities

• Engage with customers remotely to understand and resolve technical roadblocks.
• Collaborate with internal engineers to bridge fixes to customer outcomes.
• Own support cases with transparent, reliable communications.
• Provide Ubuntu lifecycle guidance and timelines for engineering fixes.

Skills

Communication

Empathy

Analytical thinking

Programming basics

Linux & Cloud

Education

Undergraduate degree in a technical subject

Tools

KVM

OpenStack

Docker

Kubernetes

LXD/LXC

Job description

Canonical in London is seeking a customer-facing technical support engineer. You will engage with customers remotely and on-site, resolving Linux-based issues and guiding them through engineering timelines.

You will also document knowledge base articles and contribute to open-source advocacy. Based in our London office, you will collaborate with internal engineers, support teams, and regional peers to deliver high-quality, empathetic service.