Cloud Support Engineer

Canonical; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Canonical London Office is seeking a Linux Engineer/Administrator to deliver technical support to employees and customers, handling cases end-to-end, and providing AV support for office conferences.

You will work with Linux technologies including virtualization and containers, collaborate with engineers, and participate in training and company events; strong English communication and academic background required.

Qualifications

• Proven English communication and presentation skills.
• Strong academic background from high school and university.
• Degree in a technical field or a compelling alternative path.
• Experience troubleshooting Linux, collecting logs, and debugging.

Responsibilities

• Deliver outstanding technical support on the full Desktop and Server stack.
• Own and manage customer cases from qualification to resolution.
• Transfer cases to colleagues or involve senior engineers when needed.
• Prioritise issues, learn new products, and participate in training events.

Skills

Professional written and spokenEnglish

Excellent presentation skills

Track record of going above-and-beyond

Problem solving and customer focus

Education

Undergraduate degree in a technical subject

Strong academic record from high school & university

Tools

Linux

KVM/OpenStack

Docker/LXD/LXC/Kubernetes

Networking

Storage technologies

Job description

About the Role

This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

Key Responsibilities

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.

Key Qualifications

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
• Hands-on and working experience in supporting Linux systems including virtualization/cloud (KVM/OpenStack), containers (Docker/LXD/LXC/Kubernetes), storage technologies, networking

Location

Location: Office Based in London, England