Treasury Client Success Manager

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 36,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Bournemouth seeks a Client Service Account Manager (Associate) within Payments Client Service to support treasury clients, resolve service needs, and improve outcomes through collaboration with sales, operations, and product teams.

You will manage a portfolio, build trusted relationships, resolve issues end-to-end, promote self-service, and surface improvements from client feedback to drive customer satisfaction and long-term value.

Qualifications

• Fluency in English and Italian or Spanish, with strong written and verbal communication skills
• Experience delivering client service and managing a client portfolio in a professional services environment
• Demonstrated ability to resolve issues end-to-end with clear ownership and follow-through
• Strong organizational skills and ability to manage multiple priorities and deadlines
• Ability to stay professional and solutions-focused in a fast-paced environment
• Strong relationship management skills with the ability to build trust and credibility
• Demonstrated negotiation and issue-resolution skills
• Ability to collaborate effectively across teams and work independently when needed
• Cultural sensitivity and awareness when working with diverse client groups
• Proficiency in using multiple systems to track, manage, and resolve client requests
• Sound judgment in identifying, documenting, and escalating potential risks

Responsibilities

• Manage a portfolio of treasury clients and deliver responsive, high-quality service
• Build trusted client relationships and anticipate service and operating needs
• Resolve service issues end-to-end and communicate clearly on progress and outcomes
• Partner with internal teams to address root causes and improve the client experience
• Promote self-service tools to reduce repeat inquiries and improve efficiency
• Analyze payment activity to identify process improvements and service opportunities
• Support execution of client service plans aligned to client priorities
• Document client interactions, issues, and proactive outreach in required systems
• Identify and escalate potential risks or unusual client activity in line with expectations
• Share best practices and contribute to team initiatives and continuous improvement
• Surface ideas for product and process enhancements based on client feedback

Skills

English

Italian or Spanish

Client service

Relationship mgmt

Communication

Job description

JPMorgan Chase & Co. in Bournemouth seeks a Client Service Account Manager (Associate) within Payments Client Service to support treasury clients, resolve service needs, and improve outcomes through collaboration with sales, operations, and product teams.

You will manage a portfolio, build trusted relationships, resolve issues end-to-end, promote self-service, and surface improvements from client feedback to drive customer satisfaction and long-term value.