Payments Collections Specialist: Resolve Delinquencies

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 55,000; Full time

Job summary

JPMorgan Chase & Co. in Bournemouth is seeking a Payments Collections Specialist to safeguard the firm's financial health by resolving chargebacks, fees, and disputed items through skilled negotiation and analysis.

You will contact clients by phone and email, apply judgment to delinquency levels, and coordinate with internal teams to minimize losses while maintaining a positive client experience in a fast-paced, metrics-driven environment.

Qualifications

• Experience in banking, commercial, or payment processing preferred.
• Excellent negotiation and problem-solving abilities.
• Proven ability to work across multiple technology platforms while maintaining accuracy.

Responsibilities

• Contact clients by telephone and email to collect outstanding items.
• Assess delinquency severity and decide actions per criteria.
• Negotiate payment plans with clients professionally.
• Coordinate with internal teams to resolve issues.
• Maintain thorough documentation of all account activity.
• Prioritize workload to meet performance metrics.

Skills

Communication skills

Negotiation

Analytical thinking

Problem solving

Multitasking across platforms

Organizational skills

Microsoft Excel

Teamwork

Tools

Microsoft Excel

CRM systems

Alteryx

Job description

JPMorgan Chase & Co. in Bournemouth is seeking a Payments Collections Specialist to safeguard the firm's financial health by resolving chargebacks, fees, and disputed items through skilled negotiation and analysis.

You will contact clients by phone and email, apply judgment to delinquency levels, and coordinate with internal teams to minimize losses while maintaining a positive client experience in a fast-paced, metrics-driven environment.