Senior Client Services Manager, Payments

JPMorganChase; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services firm in Bournemouth is seeking a Client Service Account Manager - Senior Associate. This role involves managing client relationships, addressing service issues, and implementing service plans to enhance the client experience. Ideal candidates will have strong customer-facing experience, excellent communication abilities, and a keen interest in banking technology transformations. Join us in delivering exceptional service and building lasting client partnerships.

Qualifications

• Experience in client service account management is essential.
• Ability to communicate effectively with clients and internal teams is crucial.
• Experience in managing service-related issues and process improvements.

Responsibilities

• Manage day to day client relationships and ensure their satisfaction.
• Identify and address service issues promptly.
• Develop service plans focused on process improvements for clients.

Skills

Customer-facing relationship management experience

Excellent verbal and written communication skills

Strong organizational skills

Ability to manage multiple priorities

Interest in Banking digital technology

Ability to develop internal network

Job description

A leading financial services firm in Bournemouth is seeking a Client Service Account Manager - Senior Associate. This role involves managing client relationships, addressing service issues, and implementing service plans to enhance the client experience. Ideal candidates will have strong customer-facing experience, excellent communication abilities, and a keen interest in banking technology transformations. Join us in delivering exceptional service and building lasting client partnerships.