Client Service Account Manager - Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 35,000 - 55,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is hiring a Client Service Account Manager Associate within the Payments team.

You will maintain and enhance best-in-class client service for a designated portfolio of Treasury Services clients, aiming for 100% client satisfaction by addressing service and operating issues and opportunities. Key responsibilities include developing client partnerships, serving as trusted adviser, executing strategic client plans, promoting self-service tools, analyzing

Qualifications

• Excellent verbal and written communication skills.
• Ability to work effectively under pressure while maintaining a professional manner.
• Dual-ability to work as both a team player and alone.
• Demonstration of cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines.
• Ability to develop and mobilise internal networks and resources.
• Ability to effectively use and manage multiple systems.
• Client service and portfolio management experience.

Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions.
• Becomes the Clients’ trusted adviser.
• Assists in developing and executing strategic Client plans.
• Promotes use of self-service tools to reduce number of Client enquiries.
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities.
• Promotes sharing of experience and best practice across the Service team.
• Participates in and support TS initiatives.
• Identifies opportunities for product development and enhancement.
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS).
• Identifies and escalates potential risk associated with Client activities.
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications).

Skills

Communication

Negotiation

Organisational skills

Stakeholder management

Team player / autonomy

Problem solving

Client service

Networks & collaboration

Job description

Job description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager Associate within J.P. Morgan Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
• Additional Languages are helpful for this role but not required