Client Service Account Manager - Associate

JPMorganChase; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services firm in Bournemouth is seeking a Client Service Account Manager - Senior Associate. This role involves managing client relationships, addressing service issues, and implementing service plans to enhance the client experience. Ideal candidates will have strong customer-facing experience, excellent communication abilities, and a keen interest in banking technology transformations. Join us in delivering exceptional service and building lasting client partnerships.

Qualifications

• Experience in client service account management is essential.
• Ability to communicate effectively with clients and internal teams is crucial.
• Experience in managing service-related issues and process improvements.

Responsibilities

• Manage day to day client relationships and ensure their satisfaction.
• Identify and address service issues promptly.
• Develop service plans focused on process improvements for clients.

Skills

Customer-facing relationship management experience

Excellent verbal and written communication skills

Strong organizational skills

Ability to manage multiple priorities

Interest in Banking digital technology

Ability to develop internal network

Job description

Overview

Client Service Account Manager - Senior Associate in the Payments team at JPMorganChase. This is an exciting opportunity to grow your career in Client Service Account Management.

Responsibilities

• Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments
• Maintain an accurate and active service temperature check for all Clients within the portfolio
• Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
• Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
• Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
• Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
• Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience

Required Qualifications, Capabilities, And Skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

Preferred Qualifications, Capabilities, And Skills

• Banking experience, specifically in Payments
• Knowledge of any European languages

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.