Treasury Client Success Manager

JPMorganChase; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

J.P. Morgan in the United Kingdom seeks a client service specialist to manage treasury client portfolios, resolve issues, and build trusted relationships.

You will own inquiries end-to-end, coordinate with internal teams, and promote self-service tools to enhance efficiency and outcomes. The role requires strong communication skills, multi-tasking ability, and cultural sensitivity when working with diverse client groups.

Qualifications

• Fluency in English and Italian or Spanish with strong written and verbal skills.
• Experience delivering client service and managing a client portfolio in a professional services environment.
• Ability to resolve issues end-to-end with ownership and follow-through.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Professional and solutions-focused in a fast-paced environment.
• Strong relationship management and credibility.
• Negotiation and issue-resolution skills.
• Ability to collaborate across teams and work independently.
• Cultural sensitivity when working with diverse client groups.
• Proficiency using multiple systems to track and resolve client requests.
• Sound judgment in identifying, documenting, and escalating risks.

Responsibilities

• Manage a portfolio of treasury clients and deliver responsive, high-quality service.
• Build trusted client relationships and anticipate service and operating needs.
• Resolve service issues end-to-end and communicate progress clearly.
• Partner with internal teams to address root causes and improve client experience.
• Promote self-service tools to reduce repeat inquiries and improve efficiency.
• Analyze payment activity to identify process improvements and service opportunities.
• Support execution of client service plans aligned to client priorities.
• Document client interactions, issues, and proactive outreach in required systems.
• Identify and elevate potential risks or unusual client activity per expectations.
• Share best practices and contribute to team initiatives and continuous improvement.
• Surface ideas for product and process enhancements based on client feedback.

Skills

Fluency English/Italian/Spanish

Client service experience

End-to-end issue resolution

Strong organizational skills

Relationship management

Negotiation and resolution

Cross-team collaboration

Cultural sensitivity

Proficiency with multiple systems

Risk identification & escalation

Job description

J.P. Morgan in the United Kingdom seeks a client service specialist to manage treasury client portfolios, resolve issues, and build trusted relationships.

You will own inquiries end-to-end, coordinate with internal teams, and promote self-service tools to enhance efficiency and outcomes. The role requires strong communication skills, multi-tasking ability, and cultural sensitivity when working with diverse client groups.