Tour Operator Reservations Consultant

Travel Trade Recruitment Limited; Worcester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Free parking

Hybrid/remote work option

Employee discounts

Mon-Fri office hours

Job summary

Travel Trade Recruitment Limited is seeking a Travel Reservations Executive for a Luxury Tour Operator near Worcester. You will book components of tailor-made worldwide tours and provide exceptional customer service from post-sale through to final delivery.

The role offers a competitive salary up to £32k depending on experience, with Monday to Friday office hours and potential for some home-based flexibility. Local Worcestershire candidates are preferred.

Qualifications

• Minimum two years in travel industry, preferably luxury market.
• Experience with varied supplier base (hotels, tours, DMCs, drivers).
• Excellent written and verbal communication.

Responsibilities

• Create high quality bespoke itineraries from initial sale through delivery and fulfilment.
• Provide total customer service from post-sale to final tour delivery.
• Book hotels, villas, rental cars, trains, private jets, yachts, transfers, excursions and DMC services.
• Develop strong relationships with key contacts and stay updated on products.

Skills

Luxury travel

Travel industry

Customer service

Communication

Teamwork

Initiative

Job description

Luxury Tour Operator who create beautiful tailor-made holidays for both group and individuals are recruiting a Travel Reservations Executive. This specialist travel company pride themselves on their focus on authentic travel experience and sustainability. The Reservations Consultant will be responsible for booking the components of luxury customised worldwide tours and customer service travellers from post-sale through to final tour delivery. If you have experience working as a Travel Consultant in a Travel Agency or a Tour Operator and enjoy creating bespoke itineraries and offering great service, this is a fantastic opportunity, with no weekends (Monday to Friday, very rare in leisure travel!). Salary is very competitive/negotiable up to £32k pa dependent on experience. If you have travel experience and are local to Worcester, this is a very rare opportunity!

JOB DESCRIPTION

• Creation of high quality, bespoke itineraries after the initial sale through to the delivery and fulfilment of these enriching travel experiences
• Having a total commitment to customer service to ensure that our clients return having had an authentic and enriching travel experience.
• Booking hotels, villas, rental cars, trains, private jets, yachts, transfers, excursions, activities, and DMC ground services to create unique and imaginative itineraries.
• Develop strong relationships with key contacts.
• Keep up to date with product and industry information. You need to develop an intimate knowledge of the products and services the company offers.

EXPERIENCE REQUIRED

• Minimum of two years' experience within the travel Industry, preferably within the luxury market.
• Experience of using a varied supplier base, including hotels, tour guides and drivers, DMCs, and experience providers would be helpful. Superb attention to detail is vital.
• Well-travelled with a good international understanding of different destinations
• Excellent written and verbal communication skills
• Strong team work ethic
• Excellent keyboard skills
• Ability to work on own initiative
• Desirable criteria: Second European language skills

THE PACKAGE

With a great salary, great hours and fantastic produce and a growing company this is an excellent opportunity for Travel Industry professionals in the Worcestershire area. Starting salary up to £32k pa dependent on experience, Mon-Fri office hours, free parking and employee discounts. Whilst this is an office-based role, there is flexibility to work from home partially at certain times of year.