Customer Service & Operations Coordinator

Pure Resourcing Solutions Limited; Essex; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays, rises

Team events

Hybrid working after probation

Transport needed due to location

Job summary

Pure Resourcing Solutions Limited in Essex is seeking a Customer & Operations Coordinator for a travel company near Witham. The role involves organising and planning trips and delivering excellent customer service, building relationships and managing bookings.

You will work in a fast-paced, collaborative environment, providing itineraries, travel and accommodation advice, and liaising with stakeholders. Hybrid working after probation, with standard hours Mon–Fri, 9:00–17:00.

Qualifications

• Proven experience delivering great customer service
• Ability to resolve problems under pressure and meet deadlines
• Prioritising and managing workload in a fast paced environment
• Able to use Microsoft packages and computer systems
• A team player but also able to work alone when needed
• Excellent verbal and written communications skills and having a commercial awareness
• Confidence to speak to customers via phone and email
• Calm and constructive approach to urgent situations

Responsibilities

• Build relationships with customers and oversee bookings
• Provide advice to customers, from itineraries, to travel and accommodation
• Use a bespoke IT system as well as standard Microsoft applications
• Liaise with internal and external stakeholders
• Work towards company set targets
• Manage customer accounts and be a key point of contact
• Ensure all paperwork and supporting documentation is sent to clients
• Deliver exceptional customer service to ensure the very highest level of satisfaction

Skills

Great customer service

Problem solving under pressure

Time management

Microsoft Office

Communication skills

Team player

Tools

Bespoke IT system

Job description

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.

Your role as a Customer & Operations Coordinator will be to organise and plan trips, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills.

The details:

• Monday to Friday 09:00-17:00
• 25 days holiday + bank holidays, rises with service
• Competitive salary + commission
• Team events
• Hybrid working after probation
• Transport needed due to company location

Main Duties:

• Building relationships with customers and overseeing bookings
• Providing advice to customers, from itineraries, to travel and accommodation
• Using a bespoke IT system as well as standard Microsoft applications
• Liaising with internal and external stakeholders
• Working towards company set targets
• Managing customer accounts and being a key point of contact
• Ensuring all paperwork and supporting documentation is sent to clients
• Delivering exceptional customer service to ensure the very highest level of satisfaction

Skills needed:

• Proven experience delivering great customer service
• Ability to resolve problems, work well under pressure and meet deadlines
• Priorotising and managing workload in a fast paced environment
• Able to use Microsoft packages and computer systems
• A team player but also able to work alone when needed
• Excellent verbal and written communications skills and having a commercial awareness
• Confidence to speak to customers via phone and email
• Calm and constructive approach to urgent situations