Trauma-Informed Front Desk: Relief Concierge (Day/Night)

The Salvation Army; Belfast; On-site; GBP 18,000 - 22,000; Part time

Job summary

A charitable organization is looking for a Relief Concierge/Reception to support its Belfast Homelessness Services. This role involves providing front of house services, managing client queries, and maintaining records. Ideal candidates will possess strong organisational and interpersonal skills, with a commitment to client confidentiality. Availability for weekends and bank holidays is necessary. Join the team in helping individuals move towards independent living and ensuring smooth operations of the centre.

Benefits

10% night works allowance for Night Workers

Qualifications

• Strong proven record of organisational and interpersonal skills.
• Ability to maintain a friendly and approachable manner.
• Familiarity with client privacy and confidentiality practices.

Responsibilities

• Provide front of house services to clients, handling queries professionally.
• Manage additional front of house duties including communication and administration.
• Update data on internal systems for clients and accurately record payments.

Skills

Organisational skills

Interpersonal skills

Microsoft Office utilities

Verbal communication

Written communication

Job description

A charitable organization is looking for a Relief Concierge/Reception to support its Belfast Homelessness Services. This role involves providing front of house services, managing client queries, and maintaining records. Ideal candidates will possess strong organisational and interpersonal skills, with a commitment to client confidentiality. Availability for weekends and bank holidays is necessary. Join the team in helping individuals move towards independent living and ensuring smooth operations of the centre.