Transport Operations Specialist

Gist Limited; Milton Keynes; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Holiday entitlement

Pension scheme

Wellbeing support

Employee discounts

Job summary

Gist is recruiting a Transport Coordinator for the Milton Keynes team to help keep the transport operation running smoothly. You’ll be the main contact for drivers, briefing and debriefing them, monitoring routes and resolving live issues to ensure on-time deliveries.

The role emphasises strong communication, organisation and problem‑solving in a fast-paced environment. Previous transport experience is beneficial but not essential, with a supportive team and clear career development paths.

Qualifications

• Previous transport experience would be beneficial, but isn’t essential.
• You’ll need to be organised, confident with people and able to keep conversations clear and constructive.

Responsibilities

• Brief and debrief drivers, acting as a key point of contact throughout their shift.
• Build positive working relationships with drivers, providing clear information and responding confidently to questions or issues.
• Monitor live routes and delivery progress, identifying potential delays and escalating issues to the manager on shift when required.
• Respond to operational challenges as they happen, helping find practical solutions while maintaining excellent customer service.
• Support the safe and compliant running of the operation, including legal and Operator Licence requirements.
• Complete daily transport administration accurately and within required timescales.
• Support driver schedules, working time and exceptions using relevant operational systems.
• Assist with payroll-related administration, holidays and queries.
• Maintain accurate records and ensure information is communicated effectively across the operation.
• Work closely with Transport Managers, drivers and other operational teams to ensure effective handovers and a joined-up approach.
• Support operational performance, including service, cost and delivery targets.
• Help the operation prepare for and deliver during busy periods and changing levels of demand.

Skills

People communication

Organisation

Problem-solving

Customer service

Job description

Gist is recruiting a Transport Coordinator for the Milton Keynes team to help keep the transport operation running smoothly. You’ll be the main contact for drivers, briefing and debriefing them, monitoring routes and resolving live issues to ensure on-time deliveries.

The role emphasises strong communication, organisation and problem‑solving in a fast-paced environment. Previous transport experience is beneficial but not essential, with a supportive team and clear career development paths.