Dynamic Transport Coordinator & Dispatch Lead

Industrious Recruitment; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Job summary

Industrious Recruitment in Milton Keynes is seeking a proactive Transport Coordinator to support a busy transport operation. You will work closely with Transport Shift Managers to coordinate deliveries, communicate with drivers, and ensure an efficient, high-quality service to customers.

The role involves preparing driver paperwork, briefing drivers, keeping drivers informed, updating KPIs, handling enquiries, and supporting improvements while ensuring Health & Safety and Driver Hours compliance.

Qualifications

• Previous experience in transport, logistics or supply chain.
• Knowledge of Driver Hours, Tachograph and Working Time Directive.
• Strong communication and organisational skills.
• Excellent customer service and ability to work under pressure.
• Proactive approach with strong attention to detail.

Responsibilities

• Prepare and allocate driver paperwork and route information.
• Conduct driver pre-briefs and de-briefs, escalating any issues where required.
• Maintain regular communication with drivers throughout their routes, updating all relevant parties on any changes.
• Update daily transport KPIs and operational data.
• Handle telephone and email enquiries from drivers and customers professionally.
• Liaise with customers to provide delivery updates and resolve any service issues.
• Arrange assistance in the event of vehicle breakdowns, ensuring driver safety and minimal disruption.
• Support continuous improvement initiatives within the transport department.
• Ensure compliance with Health & Safety, transport legislation, working time regulations and company procedures.
• Maintain knowledge of tachograph legislation and Driver Hours regulations.

Skills

Transport coordination experience

Driver hours knowledge

Communication skills

Organisational skills

Customer service

Job description

Industrious Recruitment in Milton Keynes is seeking a proactive Transport Coordinator to support a busy transport operation. You will work closely with Transport Shift Managers to coordinate deliveries, communicate with drivers, and ensure an efficient, high-quality service to customers.

The role involves preparing driver paperwork, briefing drivers, keeping drivers informed, updating KPIs, handling enquiries, and supporting improvements while ensuring Health & Safety and Driver Hours compliance.