Transport Coordinator

Gist Limited; Milton Keynes; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Holiday entitlement

Pension scheme

Wellbeing support

Employee discounts

Job summary

Gist is recruiting a Transport Coordinator for the Milton Keynes team to help keep the transport operation running smoothly. You’ll be the main contact for drivers, briefing and debriefing them, monitoring routes and resolving live issues to ensure on-time deliveries.

The role emphasises strong communication, organisation and problem‑solving in a fast-paced environment. Previous transport experience is beneficial but not essential, with a supportive team and clear career development paths.

Qualifications

• Previous transport experience would be beneficial, but isn’t essential.
• You’ll need to be organised, confident with people and able to keep conversations clear and constructive.

Responsibilities

• Brief and debrief drivers, acting as a key point of contact throughout their shift.
• Build positive working relationships with drivers, providing clear information and responding confidently to questions or issues.
• Monitor live routes and delivery progress, identifying potential delays and escalating issues to the manager on shift when required.
• Respond to operational challenges as they happen, helping find practical solutions while maintaining excellent customer service.
• Support the safe and compliant running of the operation, including legal and Operator Licence requirements.
• Complete daily transport administration accurately and within required timescales.
• Support driver schedules, working time and exceptions using relevant operational systems.
• Assist with payroll-related administration, holidays and queries.
• Maintain accurate records and ensure information is communicated effectively across the operation.
• Work closely with Transport Managers, drivers and other operational teams to ensure effective handovers and a joined-up approach.
• Support operational performance, including service, cost and delivery targets.
• Help the operation prepare for and deliver during busy periods and changing levels of demand.

Skills

People communication

Organisation

Problem-solving

Customer service

Job description

At Gist, we're proud to be part of the M&S Group, the logistics engine behind M&S Food.From our distribution centres to our transport operations and support functions, we connect people, technology and expertise to ensure the right products reach the right stores at the right time.As we continue to invest in our people, technology and network, there's never been a more exciting time to join Gist and help shape the future of food logistics.

Are you organised, confident with people and comfortable keeping things moving in a fast-paced operation?

We’re looking for a Transport Coordinator to join our Milton Keynes team, playing a key role in the day-to-day delivery of our transport operation.

Sitting at the heart of the transport office, you'll be one of the main points of contact for our drivers throughout their shift. From briefing and debriefing drivers and monitoring routes to responding to live issues and completing essential administration, you'll help make sure the operation runs safely, efficiently and on time.

You won't have direct line management responsibility, but you'll work closely with a driver population of approximately 25 colleagues on a typical day, so we're looking for someone who is confident communicating with people, comfortable having clear conversations and able to build strong working relationships.

Previous transport experience would be beneficial, but isn't essential. If you've worked within a fast-paced operational environment and can demonstrate strong organisation, communication and problem-solving skills, we'd like to hear from you.

What you'll be doing

As a Transport Coordinator, you'll work closely with the Transport Shift Manager and wider operation to keep everything running smoothly throughout the day.

You'll:

• Brief and debrief drivers, acting as a key point of contact throughout their shift.
• Build positive working relationships with drivers, providing clear information and responding confidently to questions or issues.
• Monitor live routes and delivery progress, identifying potential delays and escalating issues to the manager on shift when required.
• Respond to operational challenges as they happen, helping find practical solutions while maintaining excellent customer service.
• Support the safe and compliant running of the operation, including legal and Operator Licence requirements.
• Complete daily transport administration accurately and within required timescales.
• Support driver schedules, working time and exceptions using relevant operational systems.
• Assist with payroll-related administration, holidays and queries.
• Maintain accurate records and ensure information is communicated effectively across the operation.
• Work closely with Transport Managers, drivers and other operational teams to ensure effective handovers and a joined-up approach.
• Support operational performance, including service, cost and delivery targets.
• Help the operation prepare for and deliver during busy periods and changing levels of demand.

It's a varied role where priorities can change quickly, so you'll need to be comfortable balancing several tasks, communicating with different people and thinking on your feet.

Salary:Up to £31,820 per annum
Working pattern:6am-6pm, 4 on 4 off
Location: Milton Keynes, MK44BX

What's in it for you?

As well as a competitive salary, you'll benefit from:

• 20% M&S discount on most things from furniture, fashion and food
• 20 days' annual leave plus bank holidays (rising with length of service)
• Discounted rates on healthcare cash plan
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support – including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme

Why Gist?

When you join Gist, you're joining a business that plays a critical role within the M&S Group.

You'll have the opportunity to contribute to a fast-paced transport operation, work alongside experienced colleagues and play an important part in one of the UK's leading food supply chains.

Our culture is built around our values of being Progressive, Accountable, Collaborative and Ethical, creating an environment where people are trusted, supported and encouraged to grow.

Whether you're supporting our drivers, solving an operational challenge or helping ensure deliveries remain on track, your contribution will make a real difference.

Our commitment to inclusion

At Gist, we believe our differences make us stronger.

We're committed to building an inclusive workplace where everyone feels valued, respected and able to succeed. We welcome applications from people of all backgrounds, experiences and perspectives.

If you require any reasonable adjustments at any stage of our recruitment process, please let us know. We'll work with you to ensure you have the support you need.