Transport Administrator

RetailChoice; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading logistics services company based in Gateshead is seeking a Pre-Brief Clerk to support the Shift Manager in daily driver preparations, ensuring compliance and optimal customer service. The ideal candidate will thrive in a dynamic environment and contribute to a team focused on performance management. This position offers extensive career development opportunities and competitive benefits, including enhanced holidays, a pension scheme, and more. Join us at an exciting time in our organization.

Benefits

Competitive Rates of Pay

20 days holidays plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Excellent career progression opportunities

Qualifications

• Friendly and hard-working with a team player attitude.
• Ability to manage performance and analyze delivery data.

Responsibilities

• Support the Shift Manager with daily driver pre-briefs.
• Manage and analyze driver performance metrics.
• Ensure documentation accuracy for billing.

Job description

An exciting new Pre-Brief Clerk opportunity at DX!

All About You

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role Summary

To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of Customer service and driver compliance with all operational processes. This role is essential in ensuring our divers are fully prepared on the road enabling them to give our customers the best service experience.

Key Responsibilities

• Ensure that all drivers report to pre-brief; structure driver returns to Service Centre so that Customer delivery and collection performance can be effectively managed.
• Complete performance management process with Drivers to include analysis of all failed deliveries and collections for DXE Customers.
• Conduct system driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases.
• Ensure that returned documentation is correct and reconciled against that expected to protect revenue and support accurate billing.
• Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to Driver departure.

Additional Information On This Role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!