Transport Administrator

Brook Street; Antrim; On-site; GBP 25,000 - 31,000; Full time

Job summary

Brook Street Recruitment is seeking a Transport Administrator for a well-established transport and logistics business based in Mallusk. You will support the transport operation with general admin, data entry, and customer communications, ensuring accuracy and timely responses.

The role suits an organised, proactive individual who thrives in a fast-paced environment and values excellent service. Hours are 8:00–16:30, Monday to Friday, with a salary around £28k per year.

Qualifications

• Previous experience in an administration or customer service role.
• Strong communication skills, both written and verbal.
• Excellent customer service skills with the ability to handle difficult situations professionally.

Responsibilities

• Carrying out a variety of general administrative duties to support the transport operation.
• Accurately updating and managing information on internal systems and Excel spreadsheets.
• Communicating with external customers via telephone and email.
• Liaising with internal departments, including the warehouse and transport teams.
• Handling customer queries, complaints, and service issues in a professional manner.
• Investigating problems and finding practical solutions to ensure customer satisfaction.
• Maintaining accurate records and ensuring all administration is completed efficiently.

Skills

Customer service

Communication

Problem solving

Organised / organised

Multitasking

Attention to detail

Education

GCSE English

GCSE Maths

Tools

Excel

Job description

Brook Street Recruitment is working on behalf of our client, a well-established and fast-paced transport and logistics business based in Mallusk, who are currently seeking a Transport Administrator to join their busy team.

This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-moving environment and has a passion for delivering excellent customer service and problem solving.

Key Responsibilities

• Carrying out a variety of general administrative duties to support the transport operation
• Accurately updating and managing information on internal systems and Excel spreadsheets
• Communicating with external customers via telephone and email
• Liaising with internal departments, including the warehouse and transport teams
• Handling customer queries, complaints, and service issues in a professional manner
• Investigating problems and finding practical solutions to ensure customer satisfaction
• Maintaining accurate records and ensuring all administration is completed efficiently

Essential Criteria

• Previous experience in an administration or customer service role
• Strong communication skills, both written and verbal
• Excellent customer service skills with the ability to handle difficult situations professionally
• Strong problem-solving abilities and attention to detail
• Fully PC literate, including experience using Microsoft Office applications, particularly Excel
• Ability to multitask and prioritise workload effectively
• GCSE Level education (or equivalent), including English and Maths

Desirable

• Previous experience within a transport, logistics, distribution, or warehouse environment would be advantageous, but is not essential.

What We're Looking For

The successful candidate will be a team player with a positive attitude, strong organisational skills, and the confidence to communicate effectively with customers and colleagues at all levels. You will thrive in a busy environment and be capable of managing multiple tasks while maintaining a high level of accuracy.

If you are looking to develop your career within a growing logistics business and enjoy working as part of a supportive team, we'd love to hear from you.

Role will be working Monday to Friday between 8am and 4.30p, Salary will be dependent on experience circa £28k per annum