Transport Administrator

Adecco; Earls Colne; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension scheme

Life assurance

On-site parking

Cycle to work scheme

Employee discounts and benefits平台

Long-service and loyalty awards

Full training and ongoing support

Job summary

Adecco Group UK & Ireland is recruiting a Transport Administrator to join a busy transport operation in Colchester. You will handle high volumes of calls, update transport information, and liaise with customers, drivers and internal teams to ensure deliveries run smoothly.

This permanent role involves a high volume of inbound and outbound calls, handling delivery queries and customer complaints, with a focus on resilience, organisation and accuracy in a fast-paced environment.

Qualifications

• Experience in general administration.
• Strong communication and customer service skills.
• Confident handling a high volume of telephone calls.
• Excellent organisation and multitasking abilities.
• Good attention to detail and accuracy.
• Proficient with Microsoft Office packages.
• Ability to work under pressure and manage competing priorities.
• Professional and resilient approach when dealing with complaints and difficult conversations.

Responsibilities

• Process and accurately enter transport and delivery information into internal systems.
• Progress supplier collections and customer deliveries according to daily transport plans.
• Handle a high volume of customer calls for delivery updates, order enquiries and transport issues.
• Investigate and resolve customer complaints and provide timely updates and resolutions.
• Liaise with customers, drivers, warehouses and internal departments to ensure smooth communication and service delivery.
• Prepare and maintain transport-related documentation.
• Identify, investigate and resolve discrepancies in transport and delivery data.
• Update and communicate operational KPI information as required.
• Carry out general administrative duties to support the transport department.
• Support colleagues and provide cover during periods of absence.
• Maintain high standards of accuracy, organisation and attention to detail.
• Follow health and safety procedures and contribute to a safe working environment.

Skills

Administration experience

Customer service

Telephone handling

Organisational skills

Attention to detail

MS Office

Work under pressure

Complaint handling

Tools

Microsoft Office

Job description

Transport Administrator

Location: Colchester

Job Type: Permanent

Salary: £30,420

The Opportunity

We are recruiting for a Transport Administrator to join a busy and fast-paced transport operation in Colchester. This is an ideal opportunity for someone who thrives in a dynamic environment, enjoys problem solving and can confidently communicate with customers, drivers and internal teams. No two days are the same, and you'll play a key role in ensuring deliveries are completed successfully while maintaining excellent customer service.

Please note that this is not a quiet administration role. The position involves a high volume of inbound and outbound calls, dealing with delivery queries, order updates and customer complaints. The successful candidate will be resilient, organised and able to remain calm and professional under pressure.

Working Hours

• Monday to Friday


• 45 hours per week


• Flexible start time of 8:00am or 9:00am


• Corresponding finish time based on start time


• 30-minute lunch break


• Two 15-minute breaks during the day

Key Responsibilities

• Process and accurately enter transport and delivery information onto internal systems.


• Progress supplier collections and customer deliveries in line with daily transport plans.


• Answer a high volume of customer calls relating to delivery updates, order enquiries and transport issues.


• Handle customer complaints and escalations professionally, providing timely updates and resolutions where possible.


• Liaise with customers, drivers, warehouses and internal departments to ensure smooth communication and service delivery.


• Prepare and maintain transport-related documentation.


• Identify, investigate and resolve discrepancies in transport and delivery information.


• Update and communicate operational KPI information as required.


• Carry out general administrative duties to support the transport department.


• Work collaboratively with colleagues and provide cover during periods of absence.


• Maintain high standards of accuracy, organisation and attention to detail.


• Follow health and safety procedures and contribute to a clean and safe working environment.

About You

We're looking for someone who can remain composed in a busy environment and deliver excellent customer service, even when dealing with challenging situations.

Essential Skills & Experience

• Previous administration experience.


• Excellent communication and customer service skills.


• Confident handling a high volume of telephone calls.


• Strong organisational and multitasking abilities.


• Good attention to detail and accuracy.


• Competent user of Microsoft Office packages.


• Ability to work under pressure and manage competing priorities.


• Professional and resilient approach when dealing with complaints and difficult conversations.

Desirable Skills & Experience

• Previous experience within transport, logistics, haulage or distribution.


• Experience using transport management systems.


• Understanding of transport operations and delivery processes.


• Experience working in a fast-paced customer service environment.

Benefits

• Company pension scheme


• Life assurance


• On-site parking


• Cycle to work scheme


• Employee discounts and benefits platform


• Long-service and loyalty awards


• Full training and ongoing support

The Adecco Group UK & Ireland is an Equal Opportunities Employer.