Transform Lives as a DWP Work Coach

Government Recruitment Service; Stirling; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Universal Credit Job Centre - Work Coach role in the Northeast Scotland campaign is a permanent full-time position with the Government Recruitment Service. The role involves helping customers with welfare, employment support and job searching across on-site locations within the DWP estate.

You will provide quality advice, build relationships, understand local opportunities, and ensure compliance with Equality Act 2010 while supporting claimants toward employment and financial independence.

Qualifications

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Universal Credit Job Centre - Work Coach role in the Northeast Scotland campaign is a permanent full-time position with the Government Recruitment Service. The role involves helping customers with welfare, employment support and job searching across on-site locations within the DWP estate.

You will provide quality advice, build relationships, understand local opportunities, and ensure compliance with Equality Act 2010 while supporting claimants toward employment and financial independence.