Training Operations & Recruitment Coordinator

Citizens Advice Ltd; Bury St Edmunds; Remote; GBP 21,000 - 30,000; Full time

Job summary

Citizens Advice Ltd in the United Kingdom is seeking a proactive Training Support Administrator to provide essential administrative support to our Core Services and Training Manager. You will coordinate training administration, support recruitment and onboarding, and maintain accurate records and rotas to ensure volunteers and staff receive an excellent experience.

Based in Bury St Edmunds with occasional travel to the other offices, the role covers scheduling, onboarding, documentation, and

Qualifications

• Commitment to Citizens Advice aims and principles.
• Ability to prioritise tasks and meet deadlines.
• Strong IT skills for record-keeping and reporting.

Responsibilities

• Monitor interest from potential volunteers and support the recruitment process.
• Receive applications from potential volunteers, communicate with them and arrange applicant interviews.
• Obtain references and arrange induction requirements.
• Set up training and personnel records for staff and volunteers. Monitor their training and send reminders for completion of mandatory training.
• Support with induction including IT, health and safety, systems and processes.
• Support with trainee reviews and development activities.
• Monitor and support with annual reviews for staff and volunteers.
• Manage qualification sign-off documentation and certification administration.
• Book and organise group and individual training courses.
• Organise volunteer and staff rotas and room allocation.
• Maintain staff absence and annual leave records.
• Arrange monthly team meetings, guest speakers and take notes.
• Cover reception when required.

Job description

Citizens Advice Ltd in the United Kingdom is seeking a proactive Training Support Administrator to provide essential administrative support to our Core Services and Training Manager. You will coordinate training administration, support recruitment and onboarding, and maintain accurate records and rotas to ensure volunteers and staff receive an excellent experience.

Based in Bury St Edmunds with occasional travel to the other offices, the role covers scheduling, onboarding, documentation, and