Training Administrator

Safe and Sound First Aid & Safety Training; Chipping Barnet; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary with room for growth

Pension scheme

25+ days of annual leave

Job summary

A leading training provider in the UK is searching for a proactive Training Course Administrator. The successful candidate will coordinate training courses and support clients and trainers. Key responsibilities include scheduling training sessions, managing payments, and ensuring compliance with industry standards. Candidates must have exceptional organizational skills and experience in a health and safety training environment. This role offers a competitive salary, pension scheme, and over 25 days of annual leave.

Qualifications

• Must possess exceptional organisational skills with a keen eye for detail.
• Strong communication skills to deliver a positive customer experience.
• Experience in a first aid, healthcare, or health and safety training environment is required.
• Ability to work independently and as part of a team.
• Experience in first aid, healthcare, or health and safety training environment.
• Interest in using technology to improve administrative processes.
• Familiarity with Training Management Systems (TMS) or Learning Management Systems (LMS).
• Interest in Social Media/Marketing.

Responsibilities

• Serve as the first point of contact for client training enquiries.
• Schedule and coordinate classroom and online training courses.
• Monitor trainer qualifications and ensure compliance.
• Schedule and book classroom and online training courses, managing trainer calendars.
• Coordinate with trainers to ensure they have resources and information needed for each session.
• Onboard new trainers with certifications and training resources.
• Monitor trainer qualifications for compliance with industry standards.
• Update training resources and work with accrediting bodies to maintain certifications.

Skills

Exceptional organisational skills

Strong verbal and written communication

Proficiency in Microsoft Office

Ability to work independently and in a team

Experience in first aid or healthcare training

Interest in technology and social media

Tools

Microsoft Office

Google Workspace

Training Management Systems (TMS)

Learning Management Systems (LMS)

Job description

About the Role

We’re looking for a proactive, organised, and tech-savvy Training Course Administrator. This role will be pivotal in coordinating and supporting the seamless delivery of our classroom and online training courses. Working closely with clients, trainers, and accrediting bodies, you’ll ensure a smooth journey from course booking to certification. As a member of our friendly and supportive team, you’ll play a key role in our mission to make a positive difference in people’s lives.

Key Responsibilities

Client and Trainer Support

• Serve as the first point of contact for client training enquiries by phone and email.
• Build and maintain strong relationships with clients, addressing any questions and ensuring a smooth booking process.
• Manage the delivery of customer support for online learning.

Course Coordination

• Schedule and book classroom and online training courses, managing trainer calendars effectively.
• Coordinate with trainers to ensure they have the resources and information needed for each session.
• Onboard new trainers, ensuring all necessary paperwork, certifications, and training resources are in place.

Compliance and Resource Management

• Monitor trainer qualifications, ensuring compliance with industry standards.
• Regularly update training resources and work with accrediting bodies to maintain and expand certifications.

Administrative Support

• Manage online payments, raise invoices, and track course information on our website.
• Organise and update course materials, ensuring timely distribution for online and classroom-based courses.

What You Bring to the Team

Must-Have Qualifications and skills:

• Exceptional organisational skills with a keen eye for detail.
• Strong verbal and written communication skills, able to deliver a positive customer experience.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Google Workspace.
• Ability to work effectively both independently and as part of a team.
• Prior experience in a first aid, healthcare, or health and safety training environment.
• Interest in using technology to improve and streamline administrative processes.
• Familiarity with Training Management Systems (TMS) or Learning Management Systems (LMS).
• An interest in Social Media/Marketing

Benefits of Working with Us

• Competitive salary with room for growth.
• Pension scheme for a secure future.
• 25+ days of annual leave, plus bank holidays.
• Be part of a small, supportive team.

Job Type: Full-time

Location: Our office in High Barnet, EN5