Training Officer

Tylney Hall Hotel; Hook; On-site; GBP 18,000 - 21,000; Part time

Job summary

Elite Hotels is seeking a hands-on training coordinator to embed service standards across the property. Through on-the-job, online and classroom training, you will work with the HR manager and heads of department to translate learning programmes into consistent floor performance.

32 hours per week, site-based, with flexible days to suit operational learning needs. The role focuses on developing capability, accountability and engagement, helping managers deliver distinctive guest-centric service.

Responsibilities

• Coordinate on-the-job, online and classroom training to embed service standards.
• Support managers to translate learning programmes into consistent, guest-centric on-floor performance.

Job description

Overview Of Role

This hands-on, practical training position plays a key role in embedding Elite Hotels' culture, service standards, and behaviour expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources manager and heads of department across the hotels' operations, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement and development activities to develop consistent standards that reflect the Company's culture and the ethos of delivering distinctive, engaged and guest-centric service.

The Role Will Suit Someone Who

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, is passionate, and self-motivated
• Is enthusiastic, customer-focused, and able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site-based, flexible days.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.