Training Manager - Telephony Transformation & Adoption

Lorien; City Of London; Vor Ort; GBP 70.000 - 90.000; Vollzeit

Zusammenfassung

Lorien is recruiting a Training Manager to lead the people and training workstream for a large-scale Telephony migration within a major financial services business in London. You will design, develop and implement bespoke training programmes, create engaging materials and adoption plans, and drive user readiness across multiple business areas.

You will partner with the vendor and internal teams to tailor solutions and ensure consistent messaging in collaboration with change and communications

Qualifikationen

• Proven experience delivering large-scale technology or telephony transformation programmes.
• Experience supporting Telephony migrations is highly desirable.
• Experience conducting training needs analyses and developing enterprise-wide learning programmes.
• Excellent presentation, facilitation and engagement skills.
• Strong stakeholder management with senior leadership.

Aufgaben

• Lead the training workstream for a major Telephony migration programme.
• Partner with the vendor and internal teams to develop bespoke training solutions.
• Conduct a detailed Training Needs Analysis (TNA) across multiple business areas.
• Design, develop and implement a tailored training programme based on identified needs.
• Create engaging training materials, learning content and adoption plans.
• Drive user readiness and adoption.
• Build relationships with senior stakeholders and influence them through the transformation journey.
• Collaborate with communications and change teams to ensure consistent messaging.

Kenntnisse

Training management

Telephony migration

Stakeholder management

Change management

Jobbeschreibung

Lorien is recruiting a Training Manager to lead the people and training workstream for a large-scale Telephony migration within a major financial services business in London. You will design, develop and implement bespoke training programmes, create engaging materials and adoption plans, and drive user readiness across multiple business areas.

You will partner with the vendor and internal teams to tailor solutions and ensure consistent messaging in collaboration with change and communications