Training Manager - Telephony / Insurance

Lorien; City Of London; Sur place; GBP 70 000 - 90 000; Plein temps

Résumé du poste

Lorien is recruiting a Training Manager to lead the people and training workstream for a large-scale Telephony migration within a major financial services business in London. You will design, develop and implement bespoke training programmes, create engaging materials and adoption plans, and drive user readiness across multiple business areas.

You will partner with the vendor and internal teams to tailor solutions and ensure consistent messaging in collaboration with change and communications

Qualifications

• Proven experience delivering large-scale technology or telephony transformation programmes.
• Experience supporting Telephony migrations is highly desirable.
• Experience conducting training needs analyses and developing enterprise-wide learning programmes.
• Excellent presentation, facilitation and engagement skills.
• Strong stakeholder management with senior leadership.

Responsabilités

• Lead the training workstream for a major Telephony migration programme.
• Partner with the vendor and internal teams to develop bespoke training solutions.
• Conduct a detailed Training Needs Analysis (TNA) across multiple business areas.
• Design, develop and implement a tailored training programme based on identified needs.
• Create engaging training materials, learning content and adoption plans.
• Drive user readiness and adoption.
• Build relationships with senior stakeholders and influence them through the transformation journey.
• Collaborate with communications and change teams to ensure consistent messaging.

Connaissances

Training management

Telephony migration

Stakeholder management

Change management

Description du poste

Training Manager - Telephony / Insurance

Our client, a leading financial services business, are recruiting for an experienced Training Manager to lead the people and training workstream for a large-scale Telephony migration.

Key Responsibilities

• Lead the training workstream for a major Telephony migration programme.
• Partner with the vendor and internal teams and support the development of bespoke solutions where required.
• Conduct a detailed Training Needs Analysis (TNA) across multiple business areas.
• Design, develop, and implement a tailored training programme based on identified needs.
• Create engaging training materials, learning content, and adoption plans.
• Drive user readiness and adoption
• Build strong relationships with senior stakeholders, influencing and guiding them throughout the transformation journey.
• Work closely with communications and change teams to ensure consistent messaging and employee engagement.

Key Requirements

• Proven experience as a Training Manager delivering large-scale technology or telephony transformation programmes.
• Experience supporting Telephony migrations is highly desirable.
• Experience conducting training needs analyses and developing enterprise-wide learning programmes.
• Strong stakeholder management skills with the ability to influence at all levels, including senior leadership.
• Experience in communications, change management, or user adoption initiatives would be highly advantageous.
• Excellent presentation, facilitation, and engagement skills.

Training Manager - Telephony / Insurance • City of London, London