Training Coordination Assistant & Receptionist

CHANEL; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion brand in London is seeking an organised and proactive individual for a training coordination role. You will manage front-of-house operations, support a dynamic team, and ensure exceptional experiences for visitors. Candidates should have strong organisational skills and proficiency in Outlook and Excel. This position offers the opportunity to contribute to a prestigious learning environment and develop meaningful connections across the organisation.

Benefits

Private Medical Insurance

Pension Plan

Employee Discounts

Employee Assistance Program

Service Awards Programme

Qualifications

• Exceptional organisational skills and attention to detail.
• Proficient in Outlook and Excel, with strong written and verbal communication.
• Ability to manage multiple priorities and stakeholders effectively.

Responsibilities

• Support training coordination tasks and manage the House of Learning inbox.
• Provide executive assistance to the Training Director, including diary management.
• Ensure smooth operations and a welcoming environment for guests.

Skills

Organisational skills

Attention to detail

Strong communication skills

Problem-solving

Diary management

Tools

Outlook

Excel

Job description

Overview

Location: London Headquarters, UK

Reports to: Training Events & Coordination Manager

Contract: Permanent, Full Time

Your role at Chanel: Join us in this dynamic, multi-faceted role at the heart of CHANEL’s UK Learning and Client Care hub in the heart of Mayfair. This exciting opportunity is perfect for a highly organised, proactive professional with a can-do attitude who thrives in a fast-paced, people-focused environment.

Based at Reception and as the first point of contact for all learners and guests to our site, youll seamlessly blend three essential functions that keep our House of Learning running smoothly.

Working in close partnership with the Training Events & Coordination Manager you will support the full spectrum of training coordination tasks, through front of house duties you will ensure exceptional experiences for every visitor and provide executive assistance to the Training Director, namely supporting with diary management and travel and expense tasks.

This requires excellent attention to detail, managing multiple priorities at one time, liaising with numerous colleagues, learners and collaborators in a timely manner and independently supervising the House of Learning inbox, for a multitude of logistical general queries and information.

What impact you can create at Chanel

Efficiency drives your role at the front of house, where you ensure smooth daily operations. You take pride in your environment and your contribution to learning at CHANEL.

You work closely with teams such as Security, IT, Maintenance and the Janitorial team to deliver a high-quality experience for all guests. Each person is welcomed with warmth, professionalism and respect.

Your communication is considered, succinct and professional, and you remain organised and composed under pressure.

Key responsibilities of the role

Training Coordination Support

• Send event invitations, support enrolment processes, and maintain training attendance data.
• Proactively coordinate catering schedules and orders, liaising with janitors and suppliers to ensure timely delivery and effective inventory management. Handle invoicing and procurement tasks via internal systems.
• Communicate with learners and collaborators to follow up on missing information and independently manage the House of Learning inbox in a timely and professional manner.
• Provide general administrative support to the Training Events & Coordination Manager and the wider House of Learning team.
• Assist with travel and hotels bookings for training delegates and events as required.
• Ensure high levels of data accuracy across divisional trackers and contribute to internal reporting and learning initiatives.

Receptionist & Executive Assistant Duties

• Be the welcoming face of CHANEL at our prestigious learning centre, embodying our people-centric culture while upholding the highest brand standards.
• Manage learner check-ins, lunch orders, and general training enquiries via email and Teams.
• Liaise with janitors and suppliers to maintain the House of Learning catering inventory.
• Manage room booking requests, schedule viewings, and update calendars across Outlook and the internal training calendar.
• Manage deliveries, coordinate internal couriers, organise the post room and oversee inventory of the House of Learning supplies including stationery and refreshments.
• Maintain and update reception handover documents and support the onboarding of temporary staff.
• Raise and follow up on IT and maintenance issues, liaising with contractors and internal teams.
• Collaborate with on-site security officer in working with relevant contractors and maintenance staff.
• Support Training Director in diary management, travel / hotel bookings and manage expenses.

This is an impact-focused summary & it’s helpful to note that responsibilities listed are not exhaustive; more detailed duties will be shared during interview stage.

What you will bring to the role

• Exceptionally organised with outstanding attention to detail, reliability and takes ownership of responsibilities.
• Proficiency in Outlook, Excel and diary management are essential, as well as strong written and verbal communication skills.
• Energised by variety and building meaningful connections.
• Confident in managing multiple stakeholders and priorities simultaneously.
• Passionate about creating positive experiences for others with a warm & approachable demeanour.
• Highly motivated, self-directed and committed attitude to problem solving.
• Sound judgement to evaluate information and make proactive decisions considering business impact.

What you would gain from this experience:

The opportunity to work with an energising, ambitious and passionate team that drives human connection and learning throughout the organisation whilst supporting all our teams to have the best possible learning experiences. The privilege to work at the heart of CHANEL UK House of Learning & Client Care centre, developing a breadth of connections with teams from across all areas and locations of the business.

Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:

• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women

Benefits at Chanel

Created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions and CHANEL Product Discounts
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
• Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.