Training and Quality Lead

Gallagher; Tamworth; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading legal firm is seeking a dynamic Training and Quality Lead to manage training and quality initiatives. This role involves leading training programs, collaborating with operations, and ensuring compliance with policies. The ideal candidate will have motor claims handling experience, strong collaboration skills, and the ability to deliver effective training. The position offers a competitive salary, generous holiday, and various benefits including a pension scheme, life insurance, and gym membership discounts.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance up to 10x salary

Health cash plan

Employee Stock Purchase plan

Discounted gym membership

Critical illness cover

Qualifications

• Experience in motor claims handling with a technical foundation.
• Ability to deliver training both in-person and virtually.
• Full UK driving licence and access to a vehicle for travel.

Responsibilities

• Lead training, progression, and mentoring programs.
• Deliver engaging inductions for new starters.
• Work with managers to identify development needs.
• Ensure compliance of all firm policies and procedures.

Skills

Motor claims handling experience

Strong collaboration skills

Ability to work independently

Experience mentoring employees

Job description

Overview

We are seeking a dynamic Training and Quality Lead to join our in‑house law firm Strata Solicitors. To lead the firm’s training, progression, and quality initiatives across all departments. This is a fantastic opportunity for an experienced professional with a strong technical foundation in motor claims handling to make a real impact in a growing, forward‑thinking legal business. This role can be based out of either our Tamworth or Blisworth office, with travel to both as required. How you’ll make an impact: Lead and deliver the firm’s training, progression, and mentoring programmes across all departments. Hold engaging inductions (both in‑person and virtual) for new starters, ensuring they feel welcomed, settled, and inspired. Deliver training sessions on key topics such as liability, personal injury, quantum, negotiation, insurance principles, and communication. Work closely with Operations Managers and Claims Managers to identify team development needs and implement solutions. Oversee CPD and e‑learning, actively collaborating with operations to ensure compliance and completion. Ensure all firm policies, procedures and business documentation (internal and external) are up to date and compliant. Collaborate with key stakeholders, including Learning & Development, to align training with business objectives.

About You

Motor claims handling experience with a solid technical foundation, ideally within TPA. Ability to work independently, demonstrating initiative, enthusiasm, and self‑motivation. Commitment to delivering the highest levels of service and accountability. Strong collaboration skills to work effectively with Directors and Business Managers. Experience mentoring employees, with confidence delivering training both in‑person and virtually. Eligible to work in the UK. Full UK driving licence and access to vehicle for travel between offices.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level; these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more …