Training Administrator - On-Site In Huntingdon

Adecco; Huntingdon; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

6% employer pension contribution

Death in Service £50,000

Training and development opportunities

Annual salary review

Long service awards

Job summary

Adecco is seeking a proactive Training Administrator to support the coordination and delivery of classroom-based and online training programmes in Huntingdon. You will manage course enquiries, bookings and records, coordinate training arrangements, support delegates and trainers, and maintain accurate administrative documentation in a small team.

Office-based role with regular hours. The role requires excellent organisational and communication skills, attention to detail, and the ability to

Qualifications

• Experience in administrative or customer service roles.
• Experience handling enquiries, bookings and prioritisation.
• Good record-keeping and general administration skills.
• Proficiency in Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Respond to course enquiries and bookings; follow up leads.
• Coordinate online training schedules and platform administration.
• Prepare joining instructions, attendance registers and delegate information.
• Issue certificates and maintain attendance records.
• Coordinate refreshments, room setups and practical training needs.
• Maintain website dates and training information.

Skills

Administrative experience

Customer service

Record-keeping

Microsoft Office (Outlook, Excel)

Education

A-level qualifications or equivalent

Tools

CRM systems

Booking platforms/databases

Job description

Job Title: Training Administrator

Location: Huntingdon

Employment Type: Full-Time, Permanent

Working Hours: Monday to Friday, 9:00 am - 5:00 pm (office-based)

Salary: £23,132 - £26,000 per annum, depending on experience

Reporting To: Training Manager

Benefits

• 25 days annual leave plus bank holidays
• 6% employer pension contribution
• £50,000 Death in Service benefit
• Training and development opportunities
• Annual salary review
• Long service awards

Job Overview

We are seeking an organised, proactive and customer-focused Training Administrator to support the coordination and delivery of classroom-based and online training programmes.

The role involves managing course enquiries and bookings, coordinating training arrangements, supporting delegates and trainers, and maintaining accurate administrative records.

Working within a small team, the successful candidate will have strong organisational and communication skills, excellent attention to detail and the ability to manage competing priorities while delivering a professional customer service.

Key Responsibilities

• Training Enquiries and Bookings - 25%
  • Respond to telephone and email enquiries about courses, dates and bookings.
  • Follow up prospective customers to encourage registrations.
  • Process course and examination bookings and maintain accurate records.
  • Prepare invoices and record and reconcile payments.
• Online Training Administration - 25%
  • Coordinate online training schedules, registrations and platform administration.
  • Support trainers and delegates during live virtual sessions.
  • Issue joining instructions, schedules and programme updates.
  • Assist with routine administrative and technical queries.
• Course Administration and Coordination - 25%
  • Prepare joining instructions, attendance registers and delegate information.
  • Welcome delegates and support trainers with course arrangements.
  • Organise training rooms before and after courses, meetings and examinations.
  • Coordinate refreshments, lunches and other practical requirements.
  • Ensure facilities are ready for scheduled activities.
• Course Records and Feedback - 10%
  • Prepare and issue attendance certificates.
  • Collect, record and share delegate feedback.
  • Escalate concerns or issues where necessary.
  • Maintain accurate attendance records and course documentation.
• Specialist Training Programmes - 5%
  • Coordinate registrations, onboarding, invoicing and programme records.
  • Liaise with candidates, employers, trainers and assessors.
  • Monitor administrative progress and maintain relevant documentation.
• Website Administration - 5%
  • Maintain accurate course and examination dates on the website.
  • Update course descriptions, availability and other training information.
• General Administrative Support - 5%
  • Arrange cleaning and order training materials and office supplies.
  • Maintain team diaries and training schedules.
  • Support colleagues and wider operational activities.
  • Identify opportunities to improve administrative processes.
  • Undertake other reasonable duties as requested by management.

Essential Qualifications and Experience

• Previous experience in an administrative or customer service role.
• Experience handling enquiries, bookings and competing priorities.
• Good record-keeping and general administration skills.
• Proficiency in Microsoft Office, particularly Outlook and Excel.

Desirable Qualifications and Experience

• Experience within training, education or learning environments.
• A-level qualifications, equivalent education or relevant administrative experience.
• Familiarity with CRM systems, booking platforms or databases.
• Experience following up enquiries and improving administrative processes.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.