Training Administrator - On-site in Huntingdon

Adecco; Huntingdonshire; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

6% employer pension contribution

£50,000 Death in Service benefit

Training and development opportunities

Annual salary review

Long service awards

Job summary

Adecco Group UK & Ireland is recruiting a Training Administrator to support the coordination and delivery of classroom-based and online training programs in Huntingdon. You will manage course enquiries, bookings and administrative records while delivering professional customer service.

This office-based role offers a supportive team, structured development opportunities, a competitive salary of £23,132–£26,000 and benefits including generous leave and pension contributions.

Qualifications

• Previous experience in an administrative or customer service role.
• Experience handling enquiries, bookings and competing priorities.
• Good record-keeping and general administration skills.
• Proficiency in Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Handle training enquiries and bookings with accuracy.
• Coordinate online and classroom training arrangements.
• Prepare joining instructions and attendance records.
• Support trainers and delegates during sessions.
• Maintain course records and documentation.
• Assist with invoices and payments.
• General administrative support and process improvements.

Skills

Organisational skills

Customer service

Microsoft Excel

Microsoft Outlook

Communication skills

Education

A-levels or equivalent

Tools

CRM systems

Booking platforms

Databases

Job description

Job Title: Training Administrator

Location: Huntingdon

Employment Type: Full-Time, Permanent

Working Hours: Monday to Friday, 9:00 am - 5:00 pm (office-based)

Salary: £23,132 - £26,000 per annum, depending on experience

Reporting To: Training Manager

Benefits

• 25 days annual leave plus bank holidays
• 6% employer pension contribution
• £50,000 Death in Service benefit
• Training and development opportunities
• Annual salary review
• Long service awards

Job Overview

We are seeking an organised, proactive and customer-focused Training Administrator to support the coordination and delivery of classroom-based and online training programmes.

The role involves managing course enquiries and bookings, coordinating training arrangements, supporting delegates and trainers, and maintaining accurate administrative records.

Working within a small team, the successful candidate will have strong organisational and communication skills, excellent attention to detail and the ability to manage competing priorities while delivering a professional customer service.

Key Responsibilities

• Training Enquiries and Bookings - 25%
  • Respond to telephone and email enquiries about courses, dates and bookings.
  • Follow up prospective customers to encourage registrations.
  • Process course and examination bookings and maintain accurate records.
  • Prepare invoices and record and reconcile payments.
• Online Training Administration - 25%
  • Coordinate online training schedules, registrations and platform administration.
  • Support trainers and delegates during live virtual sessions.
  • Issue joining instructions, schedules and programme updates.
  • Assist with routine administrative and technical queries.
• Course Administration and Coordination - 25%
  • Prepare joining instructions, attendance registers and delegate information.
  • Welcome delegates and support trainers with course arrangements.
  • Organise training rooms before and after courses, meetings and examinations.
  • Coordinate refreshments, lunches and other practical requirements.
  • Ensure facilities are ready for scheduled activities.
• Course Records and Feedback - 10%
  • Prepare and issue attendance certificates.
  • Collect, record and share delegate feedback.
  • Escalate concerns or issues where necessary.
  • Maintain accurate attendance records and course documentation.
• Specialist Training Programmes - 5%
  • Coordinate registrations, onboarding, invoicing and programme records.
  • Liaise with candidates, employers, trainers and assessors.
  • Monitor administrative progress and maintain relevant documentation.
• Website Administration - 5%
  • Maintain accurate course and examination dates on the website.
  • Update course descriptions, availability and other training information.
• General Administrative Support - 5%
  • Arrange cleaning and order training materials and office supplies.
  • Maintain team diaries and training schedules.
  • Support colleagues and wider operational activities.
  • Identify opportunities to improve administrative processes.
  • Undertake other reasonable duties as requested by management.

Essential Qualifications and Experience

• Previous experience in an administrative or customer service role.
• Experience handling enquiries, bookings and competing priorities.
• Good record-keeping and general administration skills.
• Proficiency in Microsoft Office, particularly Outlook and Excel.

Desirable Qualifications and Experience

• Experience within training, education or learning environments.
• A-level qualifications, equivalent education or relevant administrative experience.
• Familiarity with CRM systems, booking platforms or databases.
• Experience following up enquiries and improving administrative processes.

Adecco Group UK & Ireland is an Equal Opportunities Employer.