Sales & Customer Service Administrator

Reymas Group; England; Hybrid; GBP 26.000 - 30.000; Vollzeit

Zusammenfassung

Reymas Group is seeking a Sales and Customer Service Administrator in Wooton Under Edge, Gloucestershire. This role involves managing course bookings, supporting account managers, and providing excellent customer service.

The ideal candidate will have experience in sales support or similar roles, strong organizational and communication skills, and proficiency in Microsoft Office applications. A base salary of £28,000 is offered along with benefits.

Qualifikationen

• Previous experience in a client-facing role.
• Strong verbal communication and telephone skills.
• Excellent organizational skills and ability to prioritize effectively.

Aufgaben

• Manage provisional delegate lists and ensure timelines are followed.
• Support account managers with onsite course requests.
• Handle incoming customer inquiries relating to courses and certificates.

Kenntnisse

Sales support experience

Strong communication skills

Organisational skills

Attention to detail

Proficient in Microsoft Office

Problem-solving ability

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

CRM systems

Jobbeschreibung

Role Overview

• Manage provisional delegate lists and ensure timelines are followed accurately.
• Support account managers with onsite course requests, required forms and purchase order tracking.
• Maintain course number reports and liaise with senior sales colleagues regarding courses that may need to be cancelled.
• Contact clients regarding course cancellations and manage the follow-up process including rebooking delegates or arranging credits.
• Handle incoming customer enquiries relating to certificates, hotel bookings, joining instructions, course results and general course information.
• Raise hotel bookings through the relevant booking system for client accommodation requirements.
• Liaise with sales colleagues and wider departments when additional courses are required.
• Support the process of adding new courses to the training programme where needed.
• Locate and resend certificates to clients once payment checks have been completed.
• Build and maintain strong working relationships with clients.
• Provide administrative support to management, sales colleagues and course tutors.
• Support colleagues across the business when required.
• Work in line with company values, internal processes and performance objectives.
• Follow safe working practices and support a positive health and safety culture.
• Carry out any other reasonable duties required to support the smooth running of the business.

Experience & Skills Required

The successful candidate will demonstrate the following:

• Previous experience in a sales support, admin, customer service, training coordination, events support or a similar client-facing role.
• Strong communication skills with a clear and confident telephone manner.
• Excellent organisational skills with the ability to prioritise workload effectively.
• Ability to manage multiple enquiries and tasks across different departments.
• Strong attention to detail when managing bookings, records and client information.
• Confident using Microsoft Word, Excel, Outlook, Teams and CRM systems.
• A proactive approach with the ability to solve problems and suggest improvements.
• A positive team player who can also work independently when required.
• A professional and helpful approach when dealing with clients and internal colleagues.
• Experience within training, education, course bookings or events administration would be beneficial.

What's on Offer

This Sales and Customer Service Administrator role offers the opportunity to join a professional and supportive business where no two days are quite the same. You will work closely with sales, account management and operational teams while playing a key role in supporting clients and delegates throughout the course booking process. The role would suit someone who enjoys being organised, solving problems and keeping things moving with a calm and professional approach.

Salary

£28,000 Base salary & Benefits.

Location

Wooton Under Edge - Gloucestershire.

Hours

Mon – Thurs 8am – 4pm, Fri 8am – 3:30pm

Diversity & Inclusion

ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.