Service Advisor

Grainger Motor Group; Cambridge; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Friendly, modern work environment

Competitive pay + training

Staff Discount

Well being support

Staff events

Career progression

Job summary

Grainger Motor Group in Cambridge is seeking a Service Advisor to join our Nissan/Cherry site on a full-time, permanent basis. You’ll welcome customers and guide them through the service journey with a friendly, customer-first approach.

The role involves creating clear job cards and invoices, working with workshop and parts teams, updating records, and identifying upsell opportunities while delivering high-quality service.

Qualifications

• Customer service experience and ability to meet customer needs.
• Strong IT skills and ability to learn new systems quickly.

Responsibilities

• Welcoming customers and managing their service journey with a customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency.
• Working closely with the workshop controller, parts team, and service manager to deliver high-quality service experiences.
• Updating vehicle details and service history, and managing requests via relevant systems to maintain records.
• Liaising with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit both the customer and the department.
• Spotting areas for improvement to continuously enhance service standards.

Skills

Customer service

IT skills

Proactive mindset

Communication

Driving licence

Sales experience

Job description

Service Advisor – Automotive

Full Time – Permanent

Location: Cambridge, Nissan/Cherry

Hours: Monday - Friday 8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pm

Salary: £30-33k OTE per annum (negotiable depending on experience)

Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025 and 2026

Why work for us?

• Friendly, modern work environment


• Competitive pay + training


• Staff Discount


• Well being support


• Staff events


• Career progression in a trusted dealer group


• Deliver great service, build real customer relationships


• Open door policy

What You’ll Be Doing

• Welcoming customers and managing their service journey with a friendly, customer-first approach.


• Creating clear and accurate job cards and invoices, ensuring transparency at all times.


• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.


• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.


• Liaising confidently with leasing companies and retail customers to gain work approvals.


• Identifying upsell opportunities that benefit both the customer and the department.


• Spotting areas for improvement to help us continuously enhance our service standards.

What We’re Looking For

• Customer Service experience and good understanding of how to meet customers needs.


• Strong IT skills, with the ability to learn new systems quickly.


• A proactive, solutions-focused mindset.


• Genuine passion for customer service and relationship-building.


• Experience selling or promoting additional services in a service environment.


• Excellent communication skills, both written and verbal.


• Previous experience as a Service Advisor or in a similar customer-facing automotive role.


• A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.


• A full UK driving license. (Essential)