Trainee Service Advisor

Bowker Preston; Preston; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Pension scheme

Work wear supplied

Cycle to work

Job summary

Bowker Preston is seeking a motivated Trainee Service Advisor to join our Preston Docklands Centre. You will be the friendly first point of contact for customers, book vehicles into the workshop and keep clients updated on progress, while learning how our multi-brand service department operates.

No previous motor trade experience is required as full training and ongoing support will be provided. This role offers genuine training, progression opportunities and a supportive team environment within

Qualifications

• No prior motor trade experience required.
• Willing to learn and develop skills.
• Excellent customer service mindset.

Responsibilities

• Greet customers at service reception.
• Book vehicles into the workshop for servicing and repairs.
• Keep customers updated on progress.
• Assist customers with vehicle/service questions.
• Learn to identify and explain additional work recommendations.
• Support the service team with admin and communications.

Skills

Customer service

Communication

Team player

Organised

Job description

Start Your Career with Bowker Motor Group!

Bowker Motor Group is seeking an enthusiastic and motivated Trainee Service Advisor to join our team at our Preston Docklands Centre. Working across a portfolio of automotive brands, including BMW, MINI, Porsche, Chery, Changan and Lepas.

This is an exciting opportunity for someone who is looking to start a career in the motor industry. Whether you have recently left college, are looking for your first full-time role, or want to develop your customer service skills within a premium automotive environment, we'd love to hear from you.

No previous motor trade experience is required as full training and ongoing support will be provided.

The Role

As a Trainee Service Advisor, you will learn how to become the key link between our customers and our workshop team. You'll receive training and coaching to develop the skills needed to build a successful career within the automotive industry.

Your responsibilities will include:

• Welcoming customers to the Service Reception in a professional and friendly manner
• Booking vehicles into the workshop for servicing, maintenance and repairs
• Keeping customers updated on the progress of their vehicle
• Assisting customers with any questions regarding their vehicle or service visit
• Learning how to identify and explain additional work recommendations
• Supporting the Service Team with administration and customer communication
• Developing knowledge of Multi-Brand products, services and systems

What We're Looking For

We are more interested in your attitude and potential than your previous experience.

You will be:

• Friendly, confident and approachable
• Passionate about delivering excellent customer service
• Eager to learn and develop new skills
• A good communicator with strong listening skills
• Organised and able to manage your time effectively
• Reliable, motivated and willing to work as part of a team
• Interested in building a long-term career within the motor industry

Ideal for:

• College leavers
• Candidates with customer service or retail experience
• Individuals looking to start a career in the automotive sector
• Those seeking a role with genuine training and progression opportunities

Hours of Work

Monday to Friday: 8:00am to 5:30pm

Saturday mornings: 8:30am to 12:30pm on a three-weekly rota basis

The Benefits:

• 25 days holiday (plus bank holidays) in a complete holiday year (January to December)
• An additional day’s holiday in recognition of your birthday
• Bowker Benefits Discount retail shopping platform
• Preferential family rates at BMW and MINI, through the group staff scheme
• Company pension scheme
• Death in Service policy at 1x basic salary
• Work wear supplied
• Cycle to work scheme
• Training, coaching and development funded
• Incentives and rewards
• Free tickets to local and national events

Join Our Team

If you are enthusiastic, customer-focused and ready to begin an exciting career in the automotive industry, we'd love to hear from you.