Trainee Medical Receptionist: Front Desk & Patient Care

JobStart Scheme; Antrim; On-site; GBP 16,000 - 22,000; Part time

Job summary

A local healthcare practice in Antrim is seeking a Trainee Medical Receptionist to assist patients and manage the reception area. Responsibilities include greeting patients, answering calls, booking appointments, and maintaining patient records. The ideal candidate will have good communication skills and qualifications in English and Mathematics. This temporary position offers up to 25 hours per week with flexible options available.

Responsibilities

• Greet patients and visitors.
• Answer incoming calls and deal with inquiries.
• Book, amend and cancel patient appointments.
• Check in patients on arrival.
• Manage the reception area.
• Process repeat prescription requests.
• File and scan documents into patient records.
• Update patient records.
• Support the team with recalls and referrals.
• Handle patient registration and deregistration.
• Maintain patient confidentiality.
• Communicate effectively with clinical staff and patients.
• Handle sensitive situations with empathy.

Skills

Good verbal and written communication skills

IT skills and familiarity with Microsoft Office

Ability to multitask and work in a fast-paced environment

Education

Minimum GCSE English and Mathematics or equivalent

Job description

A local healthcare practice in Antrim is seeking a Trainee Medical Receptionist to assist patients and manage the reception area. Responsibilities include greeting patients, answering calls, booking appointments, and maintaining patient records. The ideal candidate will have good communication skills and qualifications in English and Mathematics. This temporary position offers up to 25 hours per week with flexible options available.