Trainee Debt & Welfare Advisor

Birmingham Settlement; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Birmingham Settlement is seeking a Trainee Debt & Welfare Benefits Adviser in Birmingham. Salary £25,000 per year, 35 hours per week, permanent contract with probation and potential accreditation as an accredited Debt & Welfare Benefit Advisor.

You will receive a blend of desk-based study and on-the-job training to develop the skills required to become accredited. After accreditation you will become fully qualified and support clients across the city with debt and welfare advice.

Qualifications

• Deliver debt and welfare benefits advice to a diverse client base.
• Shadow experienced advisers and complete training to achieve accreditation.

Responsibilities

• Provide high-quality debt and welfare benefits advice under supervision.
• Rotate across outreach locations and support clients with financial capability training.

Job description

Make a Difference – Trainee Debt & Welfare Benefits Advisers

About the Role

Salary: £25,000 per annum (for review following successful completion of probation and upon qualifying as an accredited Debt & Welfare Benefit Advisor).

Hours: 35 hours per week (flexible – occasional evenings/weekends) 28 days A/L increasing with length of service to a maximum of 33 days plus contributory pension scheme.

Location: Based at Birmingham Settlement’s Sports & Community Centre, Kingstanding, Birmingham with regular attendance at outreach locations across the city.

Contract: Permanent.

As a trainee Adviser you will work alongside our experienced team to deliver effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.

**You will be provided with excellent training – a mix of desk-based study and observational ‘on-the-job’ interventions with our service users – to develop the skills required to become an accredited Adviser**

Following a successful accreditation and period of probation you will become a fully qualified Debt & Welfare Benefit Adviser.

We are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.

You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website: www.birminghamsettlement.org.uk

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

This is an active recruitment; early applications are encouraged.

We reserve the right to close this opportunity early if a successful candidate is appointed prior to the closing date.

Who We Are

Founded in 1899, Birmingham Settlement works at the heart of Birmingham’s communities to tackle social inequality and support people to live happy, healthy, fulfilling lives. We focus on:

• Improving financial resilience
• Building individual and community wellbeing
• Developing skills, confidence, and voice
• Driving environmental awareness and action
• Creating a sustainable organisation

We do this through advice, training, wellbeing activities and partnerships, empowering people to overcome barriers and take positive action on issues that matter most to them.

Closing date for applications: Tuesday 10thNovember 2026

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community.

Registered charity number 517303