Money Advice Service Manager

BVSC EDI Group; Birmingham; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

28 days annual leave

Contributory pension scheme

Flexible working options

Free use of our community gym

Free onsite parking

Staff wellbeing activities and social

Ongoing training and professional

Opportunity to work within a mission‑m

Job summary

Birmingham Settlement is seeking an experienced Money Advice Service Manager to provide strategic and operational leadership. You will oversee a diverse portfolio including debt advice, welfare benefits, financial capability and outreach, while leading a skilled team and ensuring compliance with quality standards.

Based at the Birmingham Settlement Sports and Community Centre, you will work with partners and funders to develop services that respond to local needs and contribute to community

Qualifications

• Proven managerial experience leading multi-disciplinary teams.
• Experience delivering debt advice, welfare benefits, financial capability.

Responsibilities

• Provide strategic and operational leadership for the Money Advice Service.
• Oversee performance metrics and income generation.
• Ensure compliance with quality and regulatory standards.
• Collaborate with partners and funders to develop services.
• Lead across debt advice, welfare benefits, financial wellbeing.

Skills

Leadership

Strategic planning

Team leadership

Stakeholder management

Regulatory compliance

Job description

Birmingham Settlement. Closing Date: Tuesday 10th November.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Salary: £38,000 - £42,000 per annum (dependent on experience, for review following successful completion of probation)

35 hours per week

Based at Birmingham Settlement Sports and Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH with regular attendance at the Settlement’s Nature & Wellbeing Centre in Ladywood and occasional other travel as required.

This is a fantastic opportunity for an experienced and motivated manager to lead our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service.

As Money Advice Service Manager, you will provide both strategic and operational leadership across a diverse portfolio of services including debt advice, welfare benefits, financial capability, financial wellbeing, outreach provision, training and contract delivery. You will lead an experienced team, ensure compliance with quality and regulatory frameworks, oversee performance and income generation, and work with partners and funders to develop services that respond to the needs of Birmingham's communities.

As a member of Birmingham Settlement's Management Team, you will play a key role in shaping the future direction of both the Money Advice Service and the wider organisation, helping us continue our long history of supporting people facing financial hardship and disadvantage.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website: www.birminghamsettlement.org.uk

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

For an informal discussion about the role call Theresa Gniadkowski on 0121 250 0770

This is an active recruitment; early applications are encouraged

We reserve the right to close this opportunity early if a successful candidate is appointed prior to the closing date

Why Work for Birmingham Settlement?

At Birmingham Settlement, you're not just taking on a job, you're becoming part of a friendly, values-led organisation that has been making a difference across Birmingham for more than 125 years.

We're proud of our diverse, supportive and collaborative culture. Our teams work closely together across advice, wellbeing, community development, environmental and training services, creating opportunities to learn from one another, share ideas and develop professionally. No two days are ever the same, and you'll have the chance to see first‑hand the positive impact your work has on individuals, families and communities.

We recognise that our people are our greatest asset and are committed to creating a workplace where staff feel valued, supported and able to thrive. We offer flexible working arrangements, encourage positive work‑life balance, invest in learning and development, and promote wellbeing through a range of staff activities and social opportunities.

Our benefits include:

• 28 days annual leave*, increasing with length of service to a maximum of 33 days
• Contributory pension scheme
• Flexible working options
• Free use of our community gym
• Free onsite parking at all of our sites
• Staff wellbeing activities and social events
• Ongoing training and professional development opportunities
• The opportunity to work within a passionate organisation committed to creating opportunity, reducing inequality and building stronger communities

*inclusive of 3 days annual leave between Christmas and New Year

If you're looking for a rewarding leadership role you can influence strategy, support an excellent team and make a genuine difference to people's lives, we'd love to hear from you.

Closing date for applications: Tuesday 10th November 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303