Debt & Welfare Benefit Advisers (Trainee)

Birmingham Settlement; Highgate; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Contributory pension

Flexible working options

Free gym

Free onsite parking

Staff wellbeing activities

Ongoing training and development

Job summary

Birmingham Settlement's Money Advice Service is seeking motivated Trainee Debt & Welfare Benefit Advisers to deliver high-quality debt and welfare benefits advice across Birmingham, with a base at the Sports & Community Centre in Kingstanding.

The role includes a structured training program, a probation period, and progression to a fully qualified Adviser as accreditation is achieved. You will join a friendly team in a values-led organisation committed to supporting communities.

Qualifications

• Excellent communication skills and a proactive approach to client support.
• Ability to manage own workload and stay organised in a busy service.
• Willingness to learn and progress to accredited Debt & Welfare Benefit Adviser.

Responsibilities

• Deliver debt and welfare benefits advice to clients.
• Work alongside experienced advisers to develop skills.
• Contribute to money management and financial capability training.

Skills

Communication skills

Adaptability

Proactive

Time management

Teamwork

Job description

Salary: £25,000 per annum (for review following successful completion of probation and upon qualifying as an accredited Debt & Welfare Benefit Advisor) 35 hours per week Based At Birmingham Settlement's Sports & Community Centre, Kingstanding, Birmingham with regular attendance at outreach locations across the city Birmingham Settlement's Money Advice Service are looking for highly motivated Trainee Debt & Welfare Benefit Advisers to work for our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service. As a trainee Adviser you will work alongside our experienced team to deliver effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.

• You will be provided with excellent training - a mix of desk-based study and observational 'on-the-job' interventions with our service users - to develop the skills required to become an accredited Adviser
• Following a successful accreditation and period of probation you will become a fully qualified Debt & Welfare Benefit Adviser

We are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload. You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability. Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website.

This is a great opportunity to join a progressive charity making a real difference to people's lives.

Since 1899, Birmingham Settlement has been working to create opportunity and choice - connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

At Birmingham Settlement, you're not just taking on a job, you're becoming part of a friendly, values-led organisation that has been making a difference across Birmingham for more than 125 years. We're proud of our diverse, supportive and collaborative culture. Our teams work closely together across advice, wellbeing, community development, environmental and training services, creating opportunities to learn from one another, share ideas and develop professionally. No two days are ever the same, and you'll have the chance to see first-hand the positive impact your work has on individuals, families and communities. We recognise that our people are our greatest asset and are committed to creating a workplace where staff feel valued, supported and able to thrive. We offer flexible working arrangements, encourage positive work-life balance, invest in learning and development, and promote wellbeing through a range of staff activities and social opportunities.

If you're looking for a rewarding role, where you provide essential support an excellent team and make a genuine difference to people's lives, we'd love to hear from you.

Benefits

• 28 days annual leave, increasing with length of service to a maximum of 33 days
• Contributory pension scheme
• Flexible working options
• Free use of our community gym
• Free onsite parking at all of our sites
• Staff wellbeing activities and social events
• Ongoing training and professional development opportunities
• The opportunity to work within a passionate organisation committed to creating opportunity, reducing inequality and building stronger communities
• inclusive of 3 days annual leave between Christmas and New Year