Debt & Welfare Benefit Advisers (Experienced)

BVSC EDI Group; Birmingham; Hybride; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

28 days annual leave

Contributory pension scheme

Flexible working options

Free onsite parking

Staff wellbeing activities

Résumé du poste

Birmingham Settlement in Birmingham is seeking experienced Debt & Welfare Benefits Advisers to join our Money Advice Service. The role involves delivering high-quality debt and welfare benefits advice to diverse clients, with 35 hours per week at our Kingstanding centre and outreach across the city.

You will work as part of a long-established charity, contributing to money management education, with a supportive team culture, flexible working options, and opportunities for professional

Qualifications

• Experience delivering debt and welfare benefits advice.
• Ability to work across city outreach sites.
• Strong communication and customer service skills.

Responsabilités

• Provide debt and welfare benefits advice to clients.
• Support clients to achieve outcomes and improve financial capability.

Connaissances

Debt advice

Welfare benefits advice

Excellent communication

Flexible approach

Workload management

Description du poste

Birmingham Settlement. Closing Date: Tuesday 10th November.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Salary: £30,000 pa (dependent on experience, for review following successful completion of probation) 35 hours per week Based at Birmingham Settlement’s Sports & Community Centre, Kingstanding, Birmingham with regular attendance at outreach locations across the city

This is a fantastic opportunity for experienced and motivated Debt & Welfare Benefits Advisers to work for our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service.

As an experienced Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.

Based in our Kingstanding* and with outreach work in other areas of the city we are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.

You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website: www.birminghamsettlement.org.uk

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

For an informal discussion about the role call Theresa Gniadkowski on 0121 250 0770

This is an active recruitment; early applications are encouraged

Why Work for Birmingham Settlement?

At Birmingham Settlement, you're not just taking on a job, you're becoming part of a friendly, values-led organisation that has been making a difference across Birmingham for more than 125 years.

We're proud of our diverse, supportive and collaborative culture. Our teams work closely together across advice, wellbeing, community development, environmental and training services, creating opportunities to learn from one another, share ideas and develop professionally. No two days are ever the same, and you'll have the chance to see first‑hand the positive impact your work has on individuals, families and communities.

We recognise that our people are our greatest asset and are committed to creating a workplace where staff feel valued, supported and able to thrive. We offer flexible working arrangements, encourage positive work-life balance, invest in learning and development, and promote wellbeing through a range of staff activities and social opportunities.

Our benefits include:

• 28 days annual leave*, increasing with length of service to a maximum of 33 days
• Contributory pension scheme
• Flexible working options
• Free use of our community gym
• Free onsite parking at all of our sites
• Staff wellbeing activities and social events
• Ongoing training and professional development opportunities
• The opportunity to work within a passionate organisation committed to creating opportunity, reducing inequality and building stronger communities

*inclusive of 3 days annual leave between Christmas and New Year

If you're looking for a rewarding role, where you provide essential support an excellent team and make a genuine difference to people's lives, we'd love to hear from you.

Closing date for applications: Tuesday 10th November 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303