Contract Compliance Officer

BVSC EDI Group; Birmingham; Hybride; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Annual leave 28 days

Pension scheme

Flexible working

Gym access

Onsite parking

Wellbeing activities

Training and development

Community impact

Résumé du poste

Birmingham Settlement is seeking a Contract Compliance Officer to join the Money Advice Team at the Sports & Community Centre, Kingstanding, Birmingham. The role focuses on administrative data collation and supporting service reporting for commissioned Money Advice Services.

You will work with the Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide admin support, including client calls and occasional reception duties, as part of a holistic approach to debt and welfare

Qualifications

• Administrative experience in a Money Advice Service or similar setting.
• Strong data collation and reporting skills.
• Excellent communication and telephone skills.

Responsabilités

• Collate data and support the production of service reporting for the Money Advice Service.
• Provide information for Birmingham City Council and MaPS as required.
• Receive and make calls to clients; assist with reception duties as needed.

Description du poste

Birmingham Settlement. Closing Date: Tuesday 10th November.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Contract Compliance Officer

Salary: £26,000 pa (dependent on experience, for review following successful completion of probation)

35 hours per week

Based at Birmingham Settlement’s Sports & Community Centre, Kingstanding, Birmingham

This is a fantastic opportunity for a highly-skilled, experienced and motivated Administrator to work for our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service.

As Contract Compliance Officer you will undertake administrative duties to collate data and support the production of service reporting for the Settlement’s commissioned Money Advice Services – including the provision of information for Birmingham City Council and the Money and Pensions Service (MaPS).

You will work with the Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide administrative support as required, including receiving and making calls to clients. This will sometimes include helping out with reception duties as required.

The role forms an integral part of the Money Advice Team.

You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website: www.birminghamsettlement.org.uk

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

This is an active recruitment; early applications are encouraged

We reserve the right to close this opportunity early if a successful candidate is appointed prior to the closing date

Why Work for Birmingham Settlement?

At Birmingham Settlement, you're not just taking on a job, you're becoming part of a friendly, values-led organisation that has been making a difference across Birmingham for more than 125 years.

We're proud of our diverse, supportive and collaborative culture. Our teams work closely together across advice, wellbeing, community development, environmental and training services, creating opportunities to learn from one another, share ideas and develop professionally. No two days are ever the same, and you'll have the chance to see first-hand the positive impact your work has on individuals, families and communities.

We recognise that our people are our greatest asset and are committed to creating a workplace where staff feel valued, supported and able to thrive. We offer flexible working arrangements, encourage positive work-life balance, invest in learning and development, and promote wellbeing through a range of staff activities and social opportunities.

Our benefits include:

• 28 days annual leave*, increasing with length of service to a maximum of 33 days
• Contributory pension scheme
• Flexible working options
• Free use of our community gym
• Free onsite parking at all of our sites
• Staff wellbeing activities and social events
• Ongoing training and professional development opportunities
• The opportunity to work within a passionate organisation committed to creating opportunity, reducing inequality and building stronger communities

*inclusive of 3 days annual leave between Christmas and New Year

Closing date for applications: Tuesday 10th November 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303