Debt & Welfare Benefit Advisers (Trainee)

BVSC EDI Group; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Contributory pension scheme

Flexible working options

Free use of community gym

Free onsite parking

Job summary

Birmingham Settlement’s Money Advice Service is seeking motivated Trainee Debt & Welfare Benefit Advisers to join a well-established, accredited service in Birmingham. The role includes hands-on client support, training, and progression to accredited adviser status after probation and accreditation.

You will work with a friendly, professional team to deliver debt and welfare benefits advice while developing essential money management and financial capability skills.

Responsibilities

• Deliver high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.
• Complete training and probation leading to accreditation as a Debt & Welfare Benefit Adviser.

Job description

Birmingham Settlement. Closing Date: Tuesday 10th November.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Salary: £25,000 per annum (for review following successful completion of probation and upon qualifying as an accredited Debt & Welfare Benefit Advisor)

35 hours per week

Based at Birmingham Settlement’s Sports & Community Centre, Kingstanding, Birmingham with regular attendance at outreach locations across the city

Birmingham Settlement’s Money Advice Service are looking for highly motivated Trainee Debt & Welfare Benefit Advisers to work for our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service.

As a trainee Adviser you will work alongside our experienced team to deliver effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.

You will be provided with excellent training – a mix of desk-based study and observational ‘on-the-job’ interventions with our service users - to develop the skills required to become an accredited Adviser

Following a successful accreditation and period of probation you will become a fully qualified Debt & Welfare Benefit Adviser.

We are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.

You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website: www.birminghamsettlement.org.uk

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

For an informal discussion about the role call Theresa Gniadkowski on 0121 250 0770

This is an active recruitment; early applications are encouraged

We reserve the right to close this opportunity early if a successful candidate is appointed prior to the closing date

Why Work for Birmingham Settlement?

At Birmingham Settlement, you're not just taking on a job, you're becoming part of a friendly, values-led organisation that has been making a difference across Birmingham for more than 125 years.

We're proud of our diverse, supportive and collaborative culture. Our teams work closely together across advice, wellbeing, community development, environmental and training services, creating opportunities to learn from one another, share ideas and develop professionally. No two days are ever the same, and you'll have the chance to see first‑hand the positive impact your work has on individuals, families and communities.

We recognise that our people are our greatest asset and are committed to creating a workplace where staff feel valued, supported and able to thrive. We offer flexible working arrangements, encourage positive work-life balance, invest in learning and development, and promote wellbeing through a range of staff activities and social opportunities.

Our benefits include:

• 28 days annual leave*, increasing with length of service to a maximum of 33 days
• Contributory pension scheme
• Flexible working options
• Free use of our community gym
• Free onsite parking at all of our sites
• Staff wellbeing activities and social events
• Ongoing training and professional development opportunities
• The opportunity to work within a passionate organisation committed to creating opportunity, reducing inequality and building stronger communities

If you're looking for a rewarding role, where you provide essential support an excellent team and make a genuine difference to people's lives, we'd love to hear from you.

*inclusive of 3 days annual leave between Christmas and New Year

Closing date for applications: Tuesday 10th November 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community.

Registered charity number 517303