Trainee Claims Assessor

Unum; Basingstoke; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading employee benefits provider is seeking a Trainee Claims Assessor in Basingstoke or Dorking. You will manage and assess claims, deliver empathetic communication, and collaborate with colleagues. Full training and ongoing support will be provided. Ideal candidates will come from backgrounds in case management, insurance, or related fields. A supportive and inclusive workplace with generous perks awaits.

Benefits

Generous bonus

Pension scheme

Life and medical insurance

Access to remote GP services

27 days holiday

Salary sacrifice electric car scheme

Qualifications

• Assess and manage claims using medical and policy knowledge.
• Deliver clear, empathetic updates to customers.
• Work collaboratively while managing your own caseload.

Responsibilities

• Learn to manage and assess claims.
• Build strong client and stakeholder relationships.

Skills

Curiosity and analytical thinking

Strong communication

Organizational skills

Empathy

Education

Background in case management, insurance, banking or investigation

Qualifications in law, psychology, nursing or related field

Job description

Overview

Job Posting End Date: October 13

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Position: Trainee Claims Assessor
Location: Basingstoke or Dorking (with hybrid working)

What will you bring?

We are looking for Trainee Claims Assessors to join us here at Unum. You will play a key part in delivering financial security and support to individuals and families when they need it most.

You will be provided with full training and ongoing support to help you succeed in the role. If you’re looking to start a meaningful career where you can make a real difference, this could be the opportunity for you.

What you’ll be doing:

• Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
• Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
• Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
• Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.

We’re seeking individuals who are:

• Curious and Analytical: Able to investigate, spot patterns, and think critically.
• Strong Communicators: Confident in both written and verbal communication, with a customer-focused mindset.
• Organised and Resilient: Comfortable managing varied workloads in a fast-paced environment.
• Empathetic and Professional: Able to handle sensitive situations with care and discretion.

The ideal candidate will have a similar background in case management, insurance, banking or investigation work. Additionally, similar qualifications or experience in law, psychology, nursing or a related field have proved successful.

The successful Trainee Claims Assessor can expect:

• Full training
• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.

#LI-Hybrid

#LI-AM1

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:

Unum UK