Train Manager: Onboard Customer Service on Voyagers

Arriva London North; Newcastle upon Tyne; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Pension scheme

Free uniform

Excellent holiday entitlement

Free unlimited train travel across our

Network travel discounts

Job summary

CrossCountry in Newcastle is recruiting Train Managers with January 2027 start dates. You will join the On-Board team, delivering excellent customer service, checking and selling tickets, and guiding passengers on their journeys.

This role demands working shifts, including some weekends, with a 10-week training in Derby. Salary starts at £35,371 during training, rising to £41,292 on completion, with a 35-hour week, free uniform, pension, and travel privileges across our rail network.

Responsibilities

• Check and sell tickets on board CrossCountry services.
• Advise customers about their journey by communicating individually and in groups.
• Be aware of customers' needs and respond to their queries.
• Ensure the train environment is safe and report any safety issues or equipment faults.
• Assist with luggage management and report any issues.
• Work with On-Board colleagues as a team to deliver a memorable customer experience.

Job description

CrossCountry in Newcastle is recruiting Train Managers with January 2027 start dates. You will join the On-Board team, delivering excellent customer service, checking and selling tickets, and guiding passengers on their journeys.

This role demands working shifts, including some weekends, with a 10-week training in Derby. Salary starts at £35,371 during training, rising to £41,292 on completion, with a 35-hour week, free uniform, pension, and travel privileges across our rail network.