Train Manager: Lead Safe, Customer-First Journeys

XC Trains Limited; Manchester; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Free uniform

Pension scheme

Free unlimited train travel

Job summary

CrossCountry is recruiting a Train Manager to join the team at Manchester Piccadilly in January 2027. You will work onboard Voyager trains, helping to transport passengers across the UK, delivering excellent customer service and ensuring safe journeys.

You will check and sell tickets on board, advise customers on their journeys, and manage unexpected situations with calm confidence. The role requires shift work, some weekends, and being within an hour’s commute of Manchester.

Qualifications

• Live within 1 hour's commute of Manchester Piccadilly.
• Must be able to travel at unsocial hours due to shift work.
• Successful applicants require a safety critical medical and a DBS check.
• This is not a 9-to-5 role; shift work and weekend work are expected.

Responsibilities

• You will check and sell tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
• Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way.
• You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty.
• You’ll get to work as a team with your On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry.
• Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
• Your initial 10-week training course will take place in Derby where you will be trained on all aspects of the role.

Skills

Live within 1 hour commute

Shift work

Safety medical clearance

DBS check

Weekend flexibility

Job description

CrossCountry is recruiting a Train Manager to join the team at Manchester Piccadilly in January 2027. You will work onboard Voyager trains, helping to transport passengers across the UK, delivering excellent customer service and ensuring safe journeys.

You will check and sell tickets on board, advise customers on their journeys, and manage unexpected situations with calm confidence. The role requires shift work, some weekends, and being within an hour’s commute of Manchester.